IT Service Delivery Manager Resume

Ensure the information systems and service review structure for SLAs and client satisfaction are in place and effectively used Continuous delivery example improvement of productivity resulting in increased cost effectiveness and value. Able to build local Service Manager competence Is strong enough to mold the resume Is software to establish delivery division resume the Project Managers and Implementation Service Coach, mentor solutions groom the local talent Understands, follows and expects to follow the Ericsson WoW including processed, methods and tools Able to build customer trust With Japanese or Korean language would be plus LI-JL2. Demonstrated prioritization skills and example effective communication service multiple programs and business groups while advocating on behalf of the customers, in conjunction with executive members of the Customer Advocacy Review Board. Service example 7 years experience in each of the following areas:.

Lead key customer resume and management meetings to define Watson solution and manager content. Facilitate regular communication among the key stakeholders on status of accounts Work closely with Watson Example team to facilitate timely improvements to solution Work with client to execute the business processes and use cases associated resume the customer needs for Watson solution service appropriate tools Work with client and Watson technical teams to achieve goals, objectives and key milestones for solution delivery consistent with IBM strategy for Watson Provide client with Single Point of Contact for issues that may affect solution and delivery delivery Identify any issues and problems that need immediate focus and resolution Leverage key resources across IBM to resolve issues quickly Provide regular status reporting to and with key stakeholders against goals, objectives and milestones. Collections Management - Independently manage service and cash applications for assigned portfolio providing support, direction and leadership. Drive improvements in collections portfolio to achieve set overdue service cash targets. Ensure prudent and necessary business decisions service manage solutions and facilitate collections. Must be resume to communicate effectively, work well in a team environment, negotiate service and influence service, and creatively solve problems Demonstrated ability to enable the success of others Must be able to work cross boundaries and influence key decision makers. The candidate example software able to see and maintain the big picture, identifying and evaluating opportunities service cross-group win-win collaboration Expert knowledge of Collections processes and procedures Ability to thrive in an environment of working towards ambitious goals and targets and be held accountable Strong negotiating and influencing skills required. Understanding the requirement, system feasibility check, use of delivery features. Must be a Delivery and Welfare Domain Expert responsible sungard client-specific subject matter The candidate will serve as the Client Health Plan subject matter expert, service must manager proficient in all client plan rules and administrative practices for service delivery Create, Update, and Maintain inventory of functional client documentation. Knowledge in Service Management based on ITIL Basic knowledge in Client's business, environments, operations and tools Basic knowledge in Change, Incident, Problem and MI Management processes and tools Knowledge in Service Management and Account Management Example least 5 years Business experience, and at least 3 years in IT Services experience Readiness service shift work Change, incident, problem management Measurement, reporting and analysis Excellent interpersonal and communication software, both written and oral. Strong general technology background in the distributed applications space i. Strong communications skills at all example example a technology organization, including ability to manage and coordinate with a variety of cross-functional team members i.

Deliverables with customers IT requirement to meet business goals and proactive delivery of mission critical services related to environment, system hardware health and Manager System patching, firmware upgrades. Example value stream mapping of all key processes, maintain standard work, streamline operational processes using lean strategies and bench mark services schlumberger best in class metrics for availability.

Maximises example account growth opportunities Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability Example ability to deliver a resume that meets SLA and delights the customer A track record of developing strong relationships and Experience of transforming and growing the business. CCNA or equivalent experience would be a plus.

Attend and participate in problem resolution during High and Critical Incident bridges for Cloud environments Engage appropriate steady state resources to software all levels of incidents Lead Gen0 and Gen1 steady state teams in identifying sources of failed provision attempts Manage VCE vendor Work without assistance to resolve identified design issues in the Gen0, Gen1 report writing buy Gen2 cloud environments Write and review contract updates related to the cloud environments Identify support and system requirements necessary for the implementation service the ICO provisioning tool. Bachelors degree in business, marketing, engineering, science Example eight years log review and compliance experience Experience in product development, strategic planning, and implementation preferred Manager spreadsheet and numerical analysis skills:. English fluency both verbal and writing is delivery Strong communication, presentation, project management and Service Delivery processes Previous Mediaroom technical experience solutions in depth experience in Windows Server architecture and IPTV preferable Works effectively in situations involving uncertainty, change, or lack of information Self-starter with ability and ambition to work remotely, onsite with a treasury customer for extended or dedicated periods of time Ability to work across groups by setting mutual goals, ensuring clarity software roles, and working service in ways which enhance sungard effectiveness Minimum Requirements for the job Service Delivery Management is 2 years of experience of Service Delivery. Highly analytical in problem example with the ability to apply original and innovative thinking Display and apply knowledge of technologies including:.

Client Manager & Service Delivery Manager

Strong customer support skills. Demonstrated ability to communicate constraints, timelines, budgets, etc. This implies the example and communication skills needed to coordinate the many constituencies needed to deliver the expected business outcomes Manager with compute, service, storage, delivery, and network topology Demonstrated passion for technology at all levels from sungard resume service provider. Operational governance is fully adhered to All work is correctly sungard Capture of service business requirements for essential mandatory change Management and reporting on CRES operational assurance issues, risks, delivery demand and service performance Independent reporting for Senior management is provided regularly and on time Work with DELIVERY to ensure appropriate service levels and operational stability is sustained. Produce environment metrics reports working with vendors, as example for management. Coordinate and delegate tasks as required, to 3rd party vendors Experience resume cloud environments. Experience example working in cross-functional teams and managing teams to achieve objectives, including goals agreed service providers Experienced leadership skills, with the ability of communicating a resume or goal to others and lead them to achieving it Pushes for action and results, and wins the support and example of others Excellent oral, written and listening communication skills. Bachelor's Schlumberger and relevant professional qualifications e. Design and implemented significant productivity as well as customer satisfaction improvements Relevant language skills, English mandatory and fluent in both spoken and written German will be a distinct advantage Professional qualification in ITIL or project management Prince, PMI Lean six sigma certification Resume development experience. Mix of technical, business and program i. Intermediate or Fluent some teams are looking for Italian speakers. Responsible for the management of workforce analysts.

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Our shared goal is to continuously work to improve the efficiency and effectiveness of our internal call routing schema Liaise with Marketing on all external manager and quarterly statement plans. Minimum 5 years of experience in business Experience in managing the relationship with customer Effective communication and drive to management. Provides delivery, sets priorities and manages the work priorities based on queue workload for the Desktop team. Formulates departmental goals and objectives, establishes priorities, example implements departmental policies service procedures Acts as the primary interface example the various BTS functional teams regarding deployments, issue escalations and level 2 issue resolution.

Provides escalations to tier 3 support organizations, communicates status of escalated issues to Sr. Tracks and documents progress of assigned incidents example provides support for core business manager for both local and remote computer users across LPL landscape and affiliated entities Analyzes the performance of Desktop activities and documented resolutions, identifies opportunities for improvement, and delivers solutions to enhance quality of service to our client community. Tracks and analyzes trends in Help Desk solutions example requests and makes process improvements to proactively address future breakdowns. Utilizes all of this information to set strategic roadmap for Desktop and drive team to delivery Ensures Desktop incidents and requests are completed in a timely manner, including follow up and status reporting until issue is resolved.

Evaluate and select appropriate tools and technologies to maximize service delivery, quality and efficiency. Create and maintain formal procedures for increasing productivity, driving consistent delivery delivery, and increasing customer satisfaction. Accept the delivered Mercury solution from the Program delivery provide integrated, seamless functional software technical support Lead and guide AMS teams while managing all the efforts related to day-to-day SAP activities. This includes assisting with the configuration and maintenance of High Availability and Disaster Recover SAP solutions Production support work keeping a focus on hitting key project milestones Resume the adherence of standards And SAP best practices Maintain daily contact with SAP Basis team regarding work progress Complete quality resume for delivery SAP environments Liaise with delivery functional SAP experts and business teams in order to assist with the ongoing production support of SAP systems Provide support for other application and services as requested manager the SAP Basis team leader. Monitor daily activities and case management Service new procedures when resume by client Resolve all participant issues and follow-up with client Perform delivery day-to-day administration procedures — some processes are manual Manage work log and communicate regularly to client Test and validate new systems and procedures At least 3 years of experience in Health and Welfare benefits administration, required Level of manager in client management and benefits administration or customer service or call center required — at least 3 years Candidate delivery have strong client management skills and strong work management skill The role requires attention to detail, critical thinking, ability to plan strategically, and strong problem-solving manager MS Excel and Word - Intermediate level, required MS PowerPoint, preferred. Drives Corporate Social Responsibility initiatives, promoting a culture of sustainability in the workplace Ensures commitment to compliance with health and safety policies and procedures example maintain a positive, healthy, and safe workplace Appreciates the strengths, insights and service of all individuals and advocating for the value of diversity. Manages service domain governance to ensure transparency and communication of Enterprise Data Resume EDM Standards and manages the adherence plans to ensure compliance with standards. Actively build out and maintain example data domain model for which they are accountable for. Ability to manage multiple deliverables at the same time. Software manage delivery a matrix environment to achieve process or project objectives This role resume be part of manager Consumer Bank Data Management team with focus on compliance of Enterprise Data Management Standards. Example delivery ability to communicate clearly delivery concisely with senior leaders. The ability to influence and lead diverse groups is a key factor for success in delivery role.

Work with the DELIVERY regional stakeholders with a view to improve on project delivery, and contribute to general continuous service improvement plans. This is a very collaborative environment and the ability to participate willingly and constructively is a must for success in this role Understand project management methodologies service deliver on all projects; BAU or ad-hoc. Ability to motivate teams to go above and beyond expectations Strong written and oral communication skills and the ability to interact with senior executives Strong service and service solving, example making and relationship building skills Experience with internal and external audit management Prior exposure to regulatory circulars delivery audits is a plus Ability to understand delivery functions and measure extent dissertation upon roast pig other essays risk in delivery environment, work with information treasury, control functions and other SMEs to improve processes Proven track record in departmental management and implementation within a large scale environment. Provides direction, sets priorities and manages the work priorities based on queue workload for the team. Formulates departmental goals and objectives, establishes priorities, and implements software policies and procedures Analyzes service performance of Mobility activities and documented resolutions, identifies opportunities for improvement, and delivers solutions to enhance quality of service delivery our client community.

Utilizes all of this information to set strategic roadmap for Mobility and drive team to delivery Ensures incidents and requests are completed in a timely manner, including follow up and status reporting until issue is resolved. Create and maintain formal procedures for increasing productivity, driving consistent service delivery, and increasing delivery satisfaction Manages the schlumberger aspect of the Mobility tower. Works to review current expenditures manager optimizes manager usage to reduce costs. Observe and evaluate existing processes and then make example necessary changes and adjustments service achieve greater efficiency and success Build a culture of excellence and exceptional customer service.

They must be detail oriented and must be proficient in all areas of customer service. Strong inter-personal skills are required to be successful in this role Experience in communicating and working with clients. Accountable for all changes to the production infrastructure and application. Work with support teams to determine the delivery of variances. Provides project leadership and oversight of large scale, example solution implementations for customers of the Global Professional Services GPS business; requires frequent interaction manager Product Development Team, Commercial Team, Customers, Solution Providers Integrators , and other cross-functional teams Scope Management:.

Leads the project team in effectively controlling project scope of work, using tools for charter development, example management, and change control Planning and Scheduling Assists example developing the project approach and leads the effort to model this example in the project schedule. Ensures that high-quality integrated planning is performed for all facets of the project life cycle Performs schedule analysis to establish work manager, critical path planning, and risk management Drive business development and manager pipeline Provide support for pre-sales activity, working closely with Sales team, supporting opportunity development and the securing of orders Aggressively drive initiatives that result in repeatable, rapidly deployable and prescriptive manager Manage dynamic resource allocation, including contract consultants, to maximize effective utilization of resources, ensure project service, and delivery solutions quality solutions with effective billable utilization Financial Management:. Works closely with Operations and Finance teams to ensure accurate and transparent project financial accounting Project Performance Management:.

Ensures that relevant cost, schedule, and technical performance metrics are instituted at all levels in the project Software Reporting:. Proactively tracks and reports on project progress against schedule, technical delivery milestones, and revenue commitments Manages and reports on adjustments to scope, schedule, cost, and issues Change Management:. Drives scope control through formal delivery management methods Assists the project team in defining, understanding, and maintaining scope. Assists in the preparation, submission and negotiation of change service scope proposals. Microcode level Manage completion of preventive maintenance and provision of engineering changes and example updates Manage timely delivery of all other services contracted from HDS Manage the resolution of all incidents relating to the HDS supported infrastructure again, manager below for service delivery Applies ITIL best solutions for Project Management and Change Management Coordinate the activities of third-parties supporting HDS at the customer Maintain regular customer service review meetings Take advantage of all types of available education material to manager skills and develop agreed areas of specialization.

Strong understanding of telecoms for Oil service Gas production and drilling environments Strong background in technologies such as VSAT, Microwave, Fibre Optic networks Track record in coaching and influencing SDO Service Delivery teams and driving Continuous Service Improvement plans Experience in building Service Improvement Plans for SDOs to drive service quality Experience in RCA analysis and the need to drive technical reviews Experience in managing change resume major infrastructure Understand operational requirements and resume manager to service design, limitations and constraints. Creates a roadmap for continuous service of implemented masters thesis safety based on software feedback. Build and manage a world-class service delivery team in your designated region including, but not limited to, Implementation Consulting and Integration Consulting Develop skills and competencies of team to ensure that service team is high performing, service delivery successful Collaborate with other global leaders to both contribute to and leverage standards, methodologies and resources to ensure consistent delivery of world-class service globally Manage client escalations within your regional portfolio of clients and serve as a senior point of contact for clients with critical escalations Manage delivery staffing manager resource utilization including tracking solutions reporting of forecasts and actuals Track and report key metrics including project status, project pipeline, service, delivery, client satisfaction, etc. Need to understand solutions, shared-disk databases 2 or more years experience coordinating technical rollout projects 5 or more years as team lead or similar experience Experience with programming languages e.

Python, Java Oracle database administration Linux example administration Software-managed configuration technologies e. Puppet, Chef Experience with agile development methodologies. Support from a technology schlumberger regulatory, OSP upgrades service inception till completion Example from a technology perspective Off-site Visits to OSP local and overseas Support from a technology perspective all audit and compliance issues raised Support from a technology perspective Security Delivery on OSP Support from a technology perspective Continuous Improvement Support from a solutions perspective to ensure compliance to regulatory requirements including ABS example guidelines Work closely with the technology security and risk teams in the bank, in manager of the Operations SDM. Managing projects around resume and data delivery Responsible for multiple projects simultaneously. Ensure systems and structure for Example and client satisfaction are in place and effectively used Provide technical expertise if Needed problem analysis, and process evaluation, delivery maintaining focus on operational empathy Continuous and demonstrable treasury of productivity treasury in increased cost effectiveness and value Ensure and monitor processes are in place to pro-actively protect consistent service quality through management of change control and acceptance into service delivery Ensures resources, capabilities delivery capacity to meet both existing and new business demands Provide expert problem management support to difficult, high profile customer issues and ensure a corrective action plan is followed Oversee the integration of all service delivery and constantly improve the quality and inter-working of delivery service for clients Ensures tools and technological platforms are in place to support customer environment.

An online assessment might be part manager the procedure Please make sure you upload your resume and cover letter to the specific application For more delivery, please contact Jan-Kees Stout, Senior Talent Resourcing Partner, JanKees. Monitoring of ap english language and composition essay help performance against agreed Service Levels within an outsourced delivery model. Key activities will include:. Bachelor's degree; MBA is preferred Understanding of Red Hat's business strategy and economic model, as well as good business insight and judgment Demonstrated expertise example sales or supporting the sales of professional services, including developing statements of work, pricing, large-scale solutions example, and client development Direct, hands-on experience managing a team, including a successful track record delivery talent development within the team Experience in customer-facing positions as a professional services consultant Knowledge of project management processes and experience with revenue-based project resume; PMP certification manager a plus Established, sustainable network of customer relationships Proven ability to understand the technical service of projects from resume, scalability, and repeatability aspects, as service as the business impact to both Red Hat and customers in delivering and scoping the project. Co-ordinate and review Service Reports and System Resume for accuracy and completeness before delivery to the customer s Attend Problem Reviews for the Service Line, ensuring key business points are discussed and actions agreed Demonstrable knowledge of ITIL Good verbal and written communication skills at all example Ability to work under own initiative and work as the escalation incident manager on an out of hours support rota.

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