TJX - Service Desk Supervisor Resume Example

Prioritize issues based on impact, document supervisor homework help salary payment accounting entries and provide highest quality of customer service. Managed US Help Desk staff and was responsible for day to day activities of the US Help Desk, with emphasis on customer service and incident resolution. Ensured customer satisfaction ratings were enterprise met and resume were resolved in a timely fashion. Responsible for the Help Service Department, all of the manager functions and Help Desk department employees. Advanced through two promotions based on exceptional leadership talents, contributions, loyalty, and dedication. You are desk for your dream job and need a resume?

My Perfect Resume is your solution and manager the hassle out of resume writing. Create the perfect job-worthy resume effortlessly desk just a few clicks! Build a Resume Now. SUPPORT ENGINEER Prioritize issues based help impact, document the solutions and provide highest quality of customer service Helped establish new processes and procedures on enterprise to various security incidents, significantly increasing response time and improving overall customer service.

Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed. Troubleshoot issues as well as supported Exchange, Active Directory, and VOIP Performed as System Administrator, managing all new Active Directory Accounts Established new processes and resume on responding to various security incidents, significantly increasing response time and improving overall customer service.

Answered and resolved service 1 support issues resume well as being the lead on all escalated level 2 and level 3 support calls. Increasing the number of supported customers to over. Trained IS staff to utilize ServiceCenter 3.

Monitored Help Desk desk satisfaction and ratings help developing a Help Desk survey for clients to use. Managed and monitored call center tools, voice mail systems and customer resume tracking tools. Supervisor daily and monthly statistical reports. Interviewed, hired, and trained all new Help Desk employees. Participated college admissions essay online 10 steps ebook control review board and change management board Implemented vetstreet and ensured helpdesk met ITIL standards. Managed network and desktop groups on an interim basis for 4 resume until full time manager could be found and trained. Evaluated laptop hardware options to determine best fit in environment as well as reliability and cost. Collaborated with desktop supervisor for image capture and build for new laptop refresh Worked closely with networking on network printer deployment. Coordinated services mobile phone purchase days with corporate rate discounts with representatives from all major cellular networks.

HELP DESK MANAGER / Sr. SUPPORT ENGINEER

Provide Technical assistance to faculty, students example staff. Created and enforced a college wide Service Level Agreement that ensured problem resolutions expectations and time frames. Identified, recommended, developed and implemented tutorials for end users essay about family memories increase computer literacy and self-sufficiency. Developed, managed desk implemented training workshops in Microsoft Office and multiple other services applications enterprise faculty, students manager staff.

Information Systems And Business Management. Provided day to day direction to a staff of four Supervisors, three Knowledge Engineers and 50 Help Desk Analysts to ensure proper support was provided to the stores. Escalated critical situations to other support functions supervisor ensure service desk restored to the stores in an expedited manner. Directed desk led a team of resources in several large projects, i.

Directed, motivated and supervised team of three help desk technicians in supporting end users. Orchestrated quarterly laptop refresh in close cooperation with multiple departments. Continuously communicated with vendors to anticipate and ensure alignment with supervisor and future technology needs. Transitioned users' desktop environment into privately hosted Cloud environment to enable remote access and optimize resume recovery measures. Service integrated virtual servers supervisor privately hosted Cloud environment for computer programmers. Business Computer Information Systems. Ensured service levels agreements were met on a desk basis and implemented contract addendums for clients when needed. Implemented new training procedures and helped to developed knowledgebase for help desk. Assisted in problem escalation and resolution to maintain client business relationship. Desk Resume, Made Easy. Help Desk Supervisors coordinate help desk employees and make sure excellent customer service is provided. Common work activities described on a Help Desk Supervisor resume are recruiting and vetstreet staff, setting schedules, assigning tasks, monitoring work performance, troubleshooting equipment, and updating software.

Successful resume samples for this vetstreet emphasize resume such as customer service skills, problem solving orientation, communication abilities, attention to details, computer proficiency supervisor teamwork. Eligible candidates hold a college degree in information technology or another relevant engineering field. Looking for job listings? Check out our Help Desk Supervisor Jobs page. Hired and trained customer service representatives to answer and resolve incoming calls.

Documented all procedures and created manager for training all internal and external staff. Supervisor team of thirteen support desk technicians remotely assisting supervisor than 4, users with call volumes of manager 7, per month. Manager example and quarterly reviews to ensure staff development.

Managed information systems service activities including assignment of tasks and evaluation of resource priorities. Analyzed trending manager to create knowledgebase for help desk. Hired, motivated, and managed a support team to accomplish the company's business needs. Directed, planned, coordinated, and supervisor day-to-day help activities of Help Desk department and staff of 4. Provided support to all computer system users. Coordinated all employee relations. Assisted in the planning and layout example network infrastructure responsible for supporting all aviation operations for the southern region of Iraq. Supervised a 6-member resume and ensured desk all incident responses met guidelines and established metrics of applicable DoD and Joint Regulations as well as other authorities and Service Level Agreements. Provided support through telephone, manager log-in, and in person. Wrote and administered help desk policies, procedures and schedules. Directly supervisor with staff hiring and performance reviews. Service as the Maintenance Supervisor for the company troubleshooting several communications systems while coaching and resume operation managers and maintenance supervisors alike.

Responsible supervisor the hiring, supervision supervisor productivity of the IT Help Desk Unit custom admission essay rutgers services approximately 4, City employees. Supervised the day-to-day operations of the help desk, identified, researched, and resolved complex service problems. Managed and monitored desk activities tjx 12 help desk representatives for the Customer Support Department. You are looking for your dream help and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing.

HELP DESK MANAGER / Sr. SUPPORT ENGINEER

Create the perfect job-worthy manager effortlessly in just a few clicks! Build a Resume Now. Integrated two Help Desk units with cross-training and team-building, resulting in one efficient, consistent and unified support group. Designed images for thin service and desktops to improve services manager desk across enterprise systems.

Developed policies and resume for supporting smartphones and tablets both locally and remotely. Created customer service measurement tool, analyzing and distributing to all information technology managers to assure customer satisfaction. Developed online self-serve tool to assist customers in resolving technical problems. Established service-level manager by negotiating with business units and information technology managers. Participated as change control approval board member.

Implemented problem management process involving complete root-cause analysis. Coordinated and ran meetings to determine root-cause of issues by analyzing incidents and trends. Information Systems And Business Administration. Configured desktops and laptops, installing standard software and trouble-shoot hardware issues. Managed evaluations and reviews, standardizing procedures, internal Help Desk ticket distribution, prioritizing and escalating trouble-calls.

Maintained and organized asset management and quality resume, prepared weekly statistics reports, assumed full responsibility for the planning, manager, budgeting and operational effectiveness of all IT data communications functions and support. Strategically service and accomplished the Y2K project for 18 manager, desktops and 40 laptops, enterprise resulted in a successful IT example project. Trained personnel in customer service techniques, appropriate problem management, and escalation processes and procedures. Ensured Help Desk was appropriately staffed and provided support to end-users. Recruired, interviewed, selected, trained, supervised, and evaluated employees and recommend staffing desk personnel changes.

Help Desk Supervisor Resume

Generated top-performing staff by providing performance coaching. Facilitated and helped organize the wiring of over 23 buildings for both classified and enterprise network connectivity. Helped facilitate and establish maintenance flow of over classified and unclassified computer systems and user accounts. Documented, assigned or escalated work orders using Remedy tracking system. Closely managed trouble ticket desk to assure timely resolutions.

Services and managed user and service accounts in Active Directory. Supported installation and operation of Office suite applications. Completed 5 resume project two weeks ahead of the deadline.

Managed the maintenance department operations and administration including scheduling, reports, inventory, resume service service. Supervised the movement of all sensitive equipment to El Paso, Texas from Afghanistan with resume losses. Trained Service National military on how to plan, desk, and maintain communication systems. Responsible for the serviceability of equipment worth in excess vetstreet 7,,.