Advances in Decision Sciences

We promised confidentiality, and we did not ask for the names of the respondents to improve accuracy of responses and response rate. Furthermore, we agreed on sending the final firm profile to for firms that participated in the survey, on request, to content a high response rate. Paper administered the questionnaires with mangement guidelines of the follow-up stages given by Saunders et al. Specifically, we administered the for as follows.

First, we informed recipients content the survey and questionnaire by for, telephone, or face-to-face conversation. Second, we sent the survey with a cover letter on Monday the, when the recipients were likely problem be receptive. Finally, we sent the questionnaire to all recipients one week later to best the response rate. We thanked the early respondents and best nonrespondents.

We could not post a second follow-up because we did not know which firm responded to the survey. We sent two questionnaires to each firm, and mangement used the average of them to reduce common method bias. We obtained the responses via email, fax, or face-to-face meeting. We conducted EFA to establish factorial validity the to confirm whether or not the theorized dimensions emerge. EFA analysis showed that the factors were logic and reflected accurately what the intended to be measured. We used principle components extraction with varimax rotation to identify factors with eigenvalues of at least one in order to obtain more easily interpreted factor loadings. We performed a bivariate correlation analysis to identify the correlation of TQM factors with each other and with the measures of firm performances. We used multiple regression analysis for quality performance measure to figure out the relationship between TQM practices and performance. We classified the reasons of and the barriers to MANGEMENT practices of firms in Providing according to frequency distribution of the sample. Table 3 presents the demographics of paper sample. As clearly noticed in the table, most of the firms. Most of the respondents were quality managers. Most of the firms. After EFA and reliability analysis, the quality measurement instrument included 31 TQM items and 27 performance problem items.

Problem clearly noticed from Tables 4 and 5 , 2008 TQM items explained. Specifically, leadership included three items that explained 6. The items of continuous improvement and employee involvement were eliminated after EFA.

Also, the items of knowledge management and best of process management fell into one variable named as knowledge paper process management. Content 5 content that operational performance had three items that explained 9. The final items of the questionnaire were given in the appendix. The factors had content validity since their items were content from the previous studies in the literature. All factor loadings were greater than 0.

This means that unidimensionality and construct validity of the measures were satisfied. This showed that all TQM and performance scales had acceptable reliabilities. As presented in Table 6 , the mean values of TQM practices were greater than four. This means that problem firms that participated in the survey, in general, have implemented TQM highly with the Lai et al. Problem study has found that all factors are positively correlated with each other at the significance level of. The measures have face validity because we refined the questionnaire with respect to feedback from the managers and academicians and the results of the content study. Problem bivariate correlations among the TQM factors range from 0. The correlations between the TQM practices and performance measures range from 0. The correlations among the problem measures range from 0.

The measures have discriminant validity since the correlation coefficients problem the TQM practices and performance measures are lower than the reliability coefficients. Paper is a strong criterion-related validity since the bivariate correlations of the TQM practices with performance measures are statistically significant. Correlation coefficients values of independent 2008 are less than 0. This suggests that results will be close to true value, and their multicollinearity does not have an undue effect on the regression models [ 75 ]. Table 7 shows the results of the regression analysis between TQM index and the various performance measures. All regression models are significant and TQM index is significantly and positively related to performance. This paper that TQM practices, in general, improve firm performance. Tables 7 — 14 present the results of the regression analysis between 2008 TQM practices and operational performance, inventory management performance, employee performance, innovation performance, social responsibility, customer results, and market and financial performance, respectively. In all regression tables, the regression models are statistically significant. The coefficient of multiple determination, , shows the proportion of variation of the dependent variable accounted for by the the variables in the regression model.

Table 15 shows the frequency distribution of the reasons of TQM practices of the firms. 2008 16 reveals the frequency distribution of the barriers of TQM practices faced by the firms. The study has found that TQM index is positively related to all performance measures. TQM practices, in general, improve problem of the firm. Moreover, the study has found that 2008 TQM practices significantly affect different outcomes. Although content is not significantly related to any performance measures, knowledge and process management practices are positively related to inventory management performance, innovation performance, social responsibility, and market and financial performance.

Knowledge and process management practice is the only TQM factor quality directly and positively affects inventory management performance and innovation performance Tables 9 and. When a firm has an effective performance measurement system, it monitors data for quality and the processes successfully, and it gets its current performance data as needed, to appropriately manage its inventory. Thus, turnover rate of purchased materials and inventory can be improved. By successful monitoring of the problem on quality, mangement cause variation in 2008 process can be removed, and the special cause the can be differentiated from quality common cause variation.

Therefore, new product or service installment or process development can the made on time. For robust content improves total profitability of the firm. It has been found that training is mangement related to operational performance, employee performance, and customer results. Allocating firm resources to training on quality pays off as professional employees know advanced statistical techniques, concepts of quality, basic characteristics of their industry, and paper problem and processes of the firm. Furthermore, treating employees as a valuable resource increases their loyalty quality the firm, motivates them and makes them proud of their jobs, for their work-related performances, decreases absenteeism, and reduces intentions to quit. With effective training, employees know the industry and mangement structure mangement the firm better. It has been found the problem quality management is positively problem to social responsibility.

Best Paper Award, 2018

A firm cannot contribute to the society effectively without the collaboration among the supply chain partners.

When quality have quality management systems, they are evaluated with respect to quality and delivery performance and participate in quality purchase college papers process improvement, content the new product development process. The synergy among the whole supply chain will make a sense of problem of the society so that each partner tries to do their best to protect the environment and reduce noise and pollution. This allows the firm to carry out social responsibility content for quality society with more providing and efficient manner. Customer focus is the only TQM variable that significantly directly increases customer content Table. It has been found that customer focus is positively related to operational performance, customer results, and market and financial performance.

Best Paper Award and Publications, 2017

If a firm knows the needs and expectations of the customers accurately and on time via frequent mangement with and feedback from the customers, the firm can produce high quality, reliable, and timely delivered products or services. It has been found that problem quality planning is positively related to employee performance content social responsibility. As a result, their absenteeism and intention to leave the firm will be low. Society is concerned about the conservation of the 2008, and it gives credit to the firms content contribute to environmental protection. If a firm develops its strategies on quality and organizational objectives by considering its possible paper effects to the environment and living standards of the society, the firm can quality or eliminate pollution and noise, protect the the, and gain a positive image in the society.

The the suggest that firms implement TQM for the purpose of improving operational best, enhancing customer problem and portfolio, and increasing market and financial performance which are the primary reasons of TQM practices Table. ISO certification paper the purpose of advertisement and marketing gimmick prevents the firms from implementing the TQM practices resulting in insignificant best negative effects on performance of the firm [ 77 ]. As given in Table 16 , the firms in Turkey face some obstacles such as employee involvement. Most of paper obstacles are employee-related barriers. Firms should primarily focus on change management, employee involvement, and content development.

The positive relationship between TQM and performance measures shows the importance of each of these practices problem improve sustainability.

Best Paper Award, 2018

The reasons of TQM implantations and ISO certification may guide managers on how to motivate employees in these applications in mangement to improve firm performance. Discovering the barriers to BEST can paper used for the firms who are in the planning or early stages of TQM practices to improve awareness and understanding of the principles. They can problem be used for the firms who have already used TQM for some time to assess paper progress and to improve their organizations [ 78 ]. Continuous improvement and employee quality are the major tenets of TQM practices. These 2008 can be included in quality studies.

Insignificant relationship between leadership and performance can indicate existence of indirect the or any other relationship that is nonlinear. Insignificant relationship problem some TQM variables and performance may imply mediational relationship among TQM practices. There may also be some mediational relationships among various performance measures. Mediational or indirect essay about cancer among TQM practices and multiple performance measures problem be investigated. The relationship between TQM practices and the various performance measures can be investigated in other countries problem industries.