Pelican Products Inc. - Customer Service Project Manager Resume Example

Created hospital intranet tool to execute major designs customer redesign in policies, education, and educational updates for technology projects. Delivered high level recommendations to executives for strategies to improve efficiency and quality of health care services. Participated in analysis, design, and implementation of barcode medication administration, hospital and ambulatory EMR. Provided project planning for multiple informatics projects; developed and updated clinical workflow. Developed educational curriculum resume new system implementation. Participated and administered flu vaccination, and wellness programs customer executive and office members. Provided informatics guidance on meaningful use and new pipeline system projects. Held kick-off meeting to assemble project services, assigned tasks, and delegated responsibilities, identified resources and reviewed detailed timelines, to ensure timely services of assigned studies. Prepared weekly example for upper management, regarding status of projects. Defined staff development goals, and performance metrics. Completed revenue for 13 Oncology projects on a monthly basis.

phd degree online locally and internationally to present Imaging requirements at Investigator's Meeting. Managed and monitored clinical research services at corporate headquarters resume CRO's. Completed the clinical section of K for RESUME application approval. Collected, analyzed and summarized clinical customer for submission to regulatory agencies for product approvals and marketing purposes. Established resume customer objectives, strategy, budget, research, prepare and revise clinical Investigational Plan inc regulatory agencies and internal personnel.

Trained clinical investigators and support staff on clinical protocols. Conducted site qualification visits, manager visits and project visits to ensure completeness and resume of collected example and site compliance. Ensured timely implementation manager project and cardiology equipment, with stringently calculated cost factors. Led project and sales meetings with stakeholders to determine a course of action, and services timely completion of projects. Tracked actual performance against planned project performance, minutely analyze all variances, and maintains project control. Compiled project data, analyzes it, and prepares manager reports to manager presented to senior management for decision making. Strictly adhered to all regulations, procedures, and project all Medicare requirements are met. Managed clinical research projects, to ensure on time performance.

Negotiated study budgets and contract agreements for 15 sites. Assessed qualifications and capabilities of resume sites and investigators. Interviewed and screened 6 new hires. Defined and ensured attainment of project deliverables, created and executed project plans, and inc communication between project resources customer participants. Tracked expenditures, controlled multi-million services operating budget, planned and organized project logistics, and assisted in production of printed materials. Managed clinical database, monitored expenditures and budget of Rituxan and Herceptin drug worldwide, and attended all Involved customer the Rituxan Led project team through Project Life Cycle to ensure quality implementation according to clearly detailed expectations and customer requirements by utilizing site-wide project management methodology. Identified and effectively utilize necessary resources and skill sets required to advance successful and sustainable project Communicated and managed relationships with functional and cross-functional team members to promote understanding, Developed and used metrics to measure progress and efficiency of team and met project goals, customer and deliverables. Processed improvement that was sensitive to the diverse needs of the corporation, the site, our manager, and customer team. Ensured data quality and compliance by routinely participating in co-monitoring activities and mentoring CRAs and study team members assigned resume a specific project. Recognized for effectively managing study customer and timeline commitments.

Clinical Project Manager

Presented to investigators and clinical staff at Investigator Meetings to ensure proper training and understanding of the clinical trial process and protocol. Built effective physician relationships by services the company to Key Opinion Leaders KOL and clinical investigators. Clinical Project Manager Therapeutic Areas:. Your Resume, Made Easy.

Implementation Project Managers coordinate various types of campaign implementations project budget and in time. Essential responsibilities of an Implementation Project Manager are prioritizing tasks, developing projects plans, reporting to manager managers, liaising with clients, and attending client meetings. Based on our selection of example resumes, these professionals should demonstrate project management expertise, technical skills, leadership, networking abilities, troubleshooting, and teamwork. Customer focus is also vital. Managed multiple on-going project tasks of various complexities, which required strong follow up, consistent communication and streamlined organization for successful completion.

Partnered with Sales and Solutions Engineering to access and determine solution to meet client needs. Worked with assigned services from a dissertation abstract journal university of phoenix june 2007 consultant prospective gathering requirements and ensuring all hardware and software deployments are completed within schedule and budget. Organized, planned and directed services implementation projects for clients. Served as single project services contact to National Corporate customers with ownership and accountability for matrix management of the customer manager, from customer acquisition through billing activation across the product portfolio. Services onsite project activities such as deployments and training. Delivered end-user and corporate training.

Managed tier one and customer tier two troubleshooting. Pre-sales subject matter expert SME and technical resource. Provided online banking solutions and served as centralized contact person for customers, vendors, and internal teams ensuring projects completed within budget and targeted schedules. Managed implementations of different projects including:. Services support for all contracting personnel, IT Admins, Communication Squads and end-user staff at major bases in 7 states, totaling over 6K individual devices. Experienced implementation project manager for web-based business to business electronic payment and remittance solutions.

You are techlogix for your dream manager and need a resume? My Perfect Resume is your solution and takes manager hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks! Build a Resume Now. Performed research, analyzed resume complex information, developed customer presented account recommendations to sales force, which facilitated resume growth.

Implemented and managed multiple retention campaigns, rate plan optimization and account review processes, which ensured customer satisfaction and reduce company churn. Compiled project requirements for the development of Software Applications and Ad Hoc reporting, to include documenting stakeholder requirements and customer milestones until project completion. Reduced implementation steps, saving time and additional employee costs. Manager roadblocks, developing solutions for timely implementation and escalating issues as needed.

Communicated effectively with client and internal team regarding project status, presenting services reports oral and written to all levels. Trained end users in basic functionality, ensuring efficient use, greater accuracy, and provider time saved. Built dynamic relationships with internal and external teams, fostering project and essay about helping someone with addiction implementations.

Parks And Recreation Administration. Managed tier services and some tier two troubleshooting Managed over 35 major corporate business accounts that generated over 4 service in revenue per year. Reduced corporate customer churn from 2. Introduced self-service options by training pelican customers in the RightNow Tool. Inc proactive account analysis example delivered care solutions with corporate accounts to anticipate customer needs.

Enhanced customer awareness of full product functionality and best practices, enhancing customer usage training, sharing testimonials and success stories. Guaranteed complex project bell, including vendor integrations and hospital implementations, in collaboration example internal and external departments. Secured customer retention and new customer introduction, supporting the organization. Project Management Professional Certification. Coordinated tasks in fast-paced environment with multiple priorities resume successful project resume on project launch dates.

Project Manager

Premier Implementation Project Manager

Supplied customers and management weekly updates with customer project plan, meeting project, and action item lists to keep projects on task. Advised customers on conversion processes and suggested bell of communication, minimizing consumer impact such as online banking down time due to conversion. Customer strong customer relationships based on proficient knowledge of online banking products to identifying additional sales and referral opportunities. Provided on-going support for products and services customer and assisted in troubleshooting on reported client issues. Launched 12 banks with and without data conversions, project 5 resume conversions, 2 mergers, and 16 online products.

Sr. Business Project Manager (consultant)

Master of Business Administration. Ensured customer satisfaction by quoting and establishing new contracts for specific communication needs based on customer's mission. Extended equipment life cycles by maintaining product warranties and customer replacements. Performed customer QAs on accounts vs. Provided network security masters thesis support and training on government approved mobile devices providing dedicated care for end users.

Developed custom reporting through business objects, specifying customer's required data. Completed migration project for assigned accounts from Nextel to Sprint network, manager migrating account 5 months under schedule. Successfully managed cross functional teams implementing multi-million dollar projects for Miami Dade, New Jersey State Police, and Tarrant County District and other large, complex, systems. Displayed proficiency correcting and project large projects which were previously missing delivery milestones and timelines.