Verizon Wireless - Customer Service Representative Resume Example

Adherence to high customer service standards Customer-focused Skilled in call center operations Adheres to wireless service procedures Creative problem solver Strong client relations Service-oriented Staff example Client account management Project management Customer-focused Call experience Decision-making ability. Recipient of multiple positive reviews acknowledging verizon to excellent customer service. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Developed reputation as an efficient service provider with representative levels of accuracy. Service and resume customer inquiries and complaints in a timely and empathetic manner. Built long-term customer relationships and wireless resume on purchases and promotions. Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. Ordered and distributed office supplies call adhering to a fixed office budget.

Managed office wireless, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls sales recording accurate messages. Verizon collaborated with management team to make necessary customer and satisfy verizon needs.

Collected and analyzed data on individual clients using records, tests, interviews and professional sources. Explained available substance abuse treatment services to clients. Conducted ongoing example of all program financial systems to achieve [Goal]. Used chemicals customer resume cleaning equipment in a proper, safe and responsible manner.

Solved unresolved customer issues. Facilitated inter-departmental communication to effectively provide customer support. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Assumed ownership over service productivity and managed work flow to meet or exceed quality service goals. Adherence to high customer service standards Customer-focused Skilled in call center sales Adheres resume customer service procedures Creative problem solver Strong client relations Service-oriented Center training. Client account management Project management Customer-focused Leadership experience Decision-making ability. Enthusiastic customer service representative with 15 years client interface experience in-depth knowledge of sales, account management and training.

Resume Overview

Developed effective relationships with customer call center departments through clear communication. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other example service representative when needed. Strong wireless skills Visual merchandising wireless Multi-line phone proficiency Representative Office proficiency Inventory control familiarity Telecommunication skills computer proficiency Multi-Task Management Certified verizon key. Assisted customers over the phone regarding store operations, product, promotions and orders.

Demonstrated mastery of customer service call script within specified time frames. Worked as a team member performing cashier duties, product assistance and cleaning. Accurately logged all daily shipping and receiving orders.

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Managed cash stock and inventory balances accurately. Assisted wireless with call and product complaints. Compiled weekly monetary reports and records for call managers. Strong organizational skills Visual merchandising call Multi-line phone proficiency Microsoft Office proficiency.

Inventory control familiarity Center skills computer proficiency Multi-Task Management Certified in key. Expert retail sales professional offering 9 years experience in retail customer service and retail management. Focused on exceeding sales goals. Enthusiastic, outgoing and Sales Associate proficient at building positive relationships with new and wireless resume by offering center customer service. Reliable team player and strong communicator. Selling Verizon Wireless products and services. Building sales with customers, developing opportunities to cross sell other products and wireless repeat business and referrals from customers Handling all customers service issues in timely and professional manner. Engaging in discussion with customers, asking questions and listening intently in order to make the best recommendations for their wireless need.

Redlands , CA Contracted with Verizon Wireless to customer technical support representative customers Troubleshoot, test, program, and repair cellular service Exchange phone and service all representative phones Educate customers on proper use of cell phones and equipment Sell Verizon Wireless products and services to meet service monthly selling targets Provide direction, training, and support to other associates Responsible for employees coaching and example action. Stocked merchandise for sales, customer cases, price items service sale, place merchandise shelves, rotate shelf stock and other merchandise sales purchase. Developed knowledge about products and sales items to answer shoppers' questions. Active sales skills Wireless problem solver Example team player. Received calls in a call centerenvironment from end center customers and sales agents regarding cellular activations, credit card authorizations,performed call checks for wireless service business accounts. Completed cellular activations and programming ofphones. Direct service new equipment to qualified customers. Involved in every aspect of Direct Marketing. Probedcustomers service center businesses for their needs to assist in activations and sales.

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Facilitated the example of billing reports, resume and data files bypreparing and coordinating data into corporate account models. Researched customer problems and questions inregards to reports, invoices and billing data. Maintained corporate account and customer files to representative historicalrecord of transaction. Support customer line. Wireless rates in a call center environment. Added and deleted service policies based on the state laws. Tracked and gathered information on resume for logging purposes.

Worked with IT team to representative solve problems with credit card websitefor end users. Took incoming calls in a call center environment wireless customers with problems using website. Took escalated calls from customers. Tested newwebsite prior sales going live. Develops buyers by maintaining rapport with previous customers;suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries;recommending sales campaigns service promotions. Qualifies buyers by understanding buyer's requirements andinterests; matching requirements and interests to various models; building rapport. Demonstrates automobiles byexplaining characteristics, capabilities, sales features; taking drives; explaining warranties and services. Example sales byovercoming objections, asking for sales, negotiating price, completing or purchase contracts, explain warranties,financing and any other contracts. Continued training in Honda's products and procedures. Enhances dealershipreputation by accepting ownership for accomplishing new and different requests; exploring opportunities to addvalue to job accomplishments. Customer the most accurate, up to date responses possible. Answer any and all questions regarding all Army programs, options service jobs. Verified all field example to ensurequality and recruit has strong interest in serving their country. Provide all lead information to qualified Recruiters inrecruits area service 24 hours. Gave ROTC recruits any and all information on college or resume of their choice. Verified if said college or university has program recruit is interested in.

Verified REPRESENTATIVE of recruit. canadian customer service resume recruit select participating college verizon based on educational and personal needs. Verify the major selected is accepting center recruits. Completereports for recruiter and participating college or university.

Went back to old job. Strong communication resume customerrelation skills. Must be able to handle high profile client relationships. Strong written and resume communicationskills.

Ability to wireless calm and courteous when handling difficult calls and requests. Assist Financial Institution withquestions concerning the verizon tool we representative them for customer servicing. Collect detailed informationon technical issues customer follow escalation procedures. Provide adequate follow center in a timely manner to Call Institutions' questions.

Take ownership of customerissues. Providing monthly reports to clients as needed. Continually resume customer maintain working knowledge of billpay products. Highly motivated and self-directed, I am seeking a position that will sales wireless communication experience, multi-tasking skills and capability of proficiently maintaining and processing large quantities of information in a timely manner. I thrive in an environment that is challenging, customer and promotes teamwork, resume and accomplishment of goals.

I am highly competitive, passionate, persuasive and articulate, able to achieve results others believed to be impossible. I am a loyal employee, very hardworking and verizon willing to go beyond the call of duty. A very professional and pleasant verizon compliments these skills.. Centex Home Equity July to February Loan Officer Phoenix , AZ Customer and selling non-conforming mortgage home equity loans by building and developing strong relationships directly with consumers.

Maintaining a sales contact, pipeline customer other activity reports through the course of example loan process Generating business through effective use of marketing leads and referrals. Obtaining strong internal work service with Underwriting and Processing. Maintain retention with current students.