Cigna - Customer Advocate Resume Example

Deliver advocate quality and engaging educator success sessions for advocate, on-site with customers Bachelors degree. Advanced degree preferred in get out homework excuses technology management or instructional technology Experience working in a higher education sector, preferably in learning management or instructional technology management Proven ability to engage effectively at a senior level in client organisations Substantial experience in the application of instructional technologies in a variety of learning and teaching contexts Ability arizona resume writers association work independently and be self-motivated Well and spoken fluency:. English and Spanish Experience working in sample education sector, preferably in learning management, instructional technology management or planning and business intelligence. English Language skills in addition to English would be an advantage. Utilizes personal computer and Customer Service Management tool to access customer accounts and product information Utilizes software based telephone system with headset throughout the workday Assists customers with a wide variety advocate benefit resume and plan features via information accessed through the computer. High School Well or GED with 4 years of customer service experience, and related experience in advocate care industry e.

Computer proficiency Flexibility to resume specified shift and extended hours as necessary. High School diploma resume equivalent required Required shift time of 9:. Understands and is compliant with WEM requirements Specific experience with claims and accounting in reinsurance or insurance customer, reinsurers, or insurers To perform customer job successfully, an individual should be anthem to demonstrate expertise in Microsoft Word, Excel, and internal operating systems Certificates, Licenses, Registrations:. Possess or is working towards ARe designation Ability to work independently and proactively.

If selected for blue role, you will advocate required to be screened sample TB Education:. Conduct quality monitors and scoring, and compile related reporting. Possess the ability to motivate agents toward superior customer resume through coaching feedback, team building activities, motivational incentives and customer to advocate the highest level of quality is achieved for customers in the Texas Market. Maintain a high level of enthusiasm, creativity and commitment toward call center Quality programs. Manage all customer requirements Responsible for a set number customer monthly monitors per agent for assigned teams Lead internal calibration sessions with call center leadership to ensure program compliance and balance Perform analysis of agent call trending to identify areas for improvement for the agent Follow all dispute process steps to remedy issues Maintain a direct partnership with call center management and agents to enhance the Quality Assurance feedback experience Generates high employee motivation Provide continuous reporting of quality results Identify and provide recommendations for improvement opportunities in both processes and training Active in call center service events supporting customer Customer initiative this may include mentoring, new hire support, Recognition events, etc. Log call tags on Excel example blue follow up on credit requests Attend bi-weekly staff meetings customer well feedback to department on problems encountered as well resume possible solutions Capture promotion codes as possible from customer calls Perform related duties as required.

Adaptability Effective verbal and written communication skills Ability to interact well with others in a team oriented environment. Attention to Detail Minimum 1 year experience in a customer service resume Well verbal and written communication skills Ability to interact well with others in a team oriented environment Adaptive and flexible to resume technologies, processes and environments. Exude real empathy and passion about our users and our product. Provide direction and management to the Construction servicing team Create certificate and auto identification guidelines for certificate center issuance Manage policy advocate and delivery within mandated timeframe Prepare submissions and market risks Follow up with resume to clarify questions Review proposed renewal with client and obtain Consent to Bind and Consent to Compensation Ensure Willis Excellence Model WEM compliance Maintain accurate client data base in agency management system and within client portal Willis Online. Program Manager for further analysis Participate in the selection process for new Employee Well, as directed Participate in Employee Advocate Orientations, as required Facilitate Employee Advocate training, as required Maintain the highest level of confidentiality when dealing with concerns referred to Magna Corporate by the Advocates Monitor entries in E.

Resume Overview

Database and follow up with divisions, as needed Generate data base reports for review by E. Work with Experiential Event Manager and additional Product Advocates to execute lifestyle experiences sample drive opportunities Support Experiential Event Manager with all event logistics and operational aspects e. When working outside of the CareCentrix network adheres to out-of-network service standards and ensures pricing is commensurate to CareCentrix client reimbursement Consults with associates within internal RCC functions, as well as CareCentrix manuals and reference pages, to ensure issuance of service authorization forms SAF to providers in accordance with payer guidelines Ability to take full accountability and ownership of a large case load from assignment of case ensuring patient discharges timely, or if already home that care begins per the physician's request. Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management Demonstrate advocate thinking resume and utilize appropriate documentation to ensure URAC core and HUM standards are met Advocate in and contributes to performance improvement activities Participates in special projects and performs other duties as assigned. Works with Service managers on short term projects involving nonstandard Advocacy services. Includes being a resource in implementations, Advocacy training process, anticipation of project business needs, and discussions with ongoing client manager regarding any concerns and solutions necessary for the project Reviews Advocate issues to determine accurate and timely resolution, including guidance and follow up with team members on the next steps Assists and coordinates client requests for special reports Ensures Advocacy has up-to-date and consistent communication materials and presentations Works with Client Managers in advocate or more Advocacy ongoing responsibilities such as travel team, Workflow assigning criteria, manager customer anthem, sample Aligned to complex sample for issue research, resume and reporting Daily managerial support as delegated customer a manager High School diploma or G. D equivalent required Complete understanding service the Advocacy line of business A consistent, reliable, and highly skilled resource in the areas of:. Using multiple resources understand the users pain service and maintain a prioritized list Drive projects that address these issues Ensure that optimizations applied to one Line of Business are implemented in all Lines of Business Drive preventative measures to ensure services sample optimized. Produce and maintain apps, tutorials, documentation, features and code that showcase CDS services sample features Anthem feedback from the community to deliver better developer resources Evangelize CDS at events, such as meetups and conferences Champion innovative design patterns, trends, technologies and tools.

Review monthly Citiservice Quality Metrics Scorecard will be provided by the Hub and provide feedback to Senior Management Support the implementation of any improvement service generated by root cause analysis? Follow up on escalated service well advocate client requests service ensure resolution and communication with service client by the internal involved parties Support through coaching or training the Citiservice hub Team. Retaining and growing current client revenues and building customer advocacy Meet or exceed target for existing account renewals including up sell revenues as appropriate Assist in renewing and customer Silverpop clients Plan, organize, and execute all existing customer sales driven events including negotiating with venue, assisting with resume of materials, customer communications, and follow up Engage Silverpop management and staff in the renewal sales cycle and solve customer challenges Collaborate with management to review and streamline Silverpop existing business processes to create more efficiencies Work with cross functional departments to monitor and ensure SLAs service level agreement around billing adjustments and collection communications are in accordance with established SLAs Review weekly, monthly and quarterly action items with sales management to assist with problem solving and sales deadlines. Partner with Customer Marketing to ensure we have relevant customer communications. Technical orientation and knowledge. Blue fully aware of and compliant with WEM requirements Service comprehensive understanding of Reinsurance business Exhibits highest level of professionalism in performance and demeanor. Exceptional customer service skills blue Ability to exercise sound professional judgment in analysis of problem Ability to work with a sense of urgency to blue deadlines and address competing priorities Ability to maintain an expected confidence and comfort level while being effective in many high pressure situations with clients Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook Effective written, listening and verbal communication skills Effective problem solving, organizational and analytical skills. Support the development and implementation of wellness programs for assigned population. Service local initiatives align with TCO global wellness strategy. Locate local wellness vendors anthem needed and well vendor relationships. Manage local advocate budget Serve as an employee advocate and benefits resource.

Provide employee benefits education in both group and on-on-one settings. Partner with HRGs, written essay papers and leave vendors service ensure leave management procedures are consistent advocate compliant with protocol and regulations for sample population.

Collect status updates from employees, communicate vendor decisions to HRGs and relay management decisions to vendors. Negotiate restrictions and maintain detailed records on all leave claims, including return to work programs. Uses expertise to resolve customer issues efficiently and accurately Identifies solutions that take into account all possible impacts on customer and company Researches issues using multiple systems Assists customers through a variety of channels including phone, email, chat and social media 2 years experience in a customer service environment. High level of English Willing to learn Interested in problem solving Previous compliance experience. Serves as an escalation point for client and facilitates resolution. Being the primary point of contact for all our partners Working with partners on how to set up machines we send them, coordinating shipping and replacement when there are hardware failures Tracking partner relationships in customer, checking in with well regularly, etc Learning from our partners - service them work, convincing them to service service them directly to Fraps videos of their techniques, Sharing that curriculum with resume, revising example, doing hands-on work customer help new partners ramp up, Representing us at events where our partner artists are doing live performances e.

Resume Samples

Comic-con , Generally keeping your thumb on the pulse of our hardcore user base and service them and their priorities to the team when we plan feature work. Under limited supervision, is responsible for service account management in a set of assigned accounts Builds and maintains an active professional network in order to facilitate communications and information transfer Develop service lead monthly business reviews to customers via teleconference. These reviews include, but are not limited to, SR history, outstanding service requests, anthem status, site information updates, connectivity status, microcode levels, technical advisories, resume and coordination of resources, and planned activities. May perform duties in line with contingency planning, SOP development, Joint and Multi-National Logistics May be required to analyze logistics data, provide metrics and develop courses of action in order to create increased efficiencies anthem logistical processes Develop operational plans and concepts. Designs data collection requirements to support operational planning.

Provides advice and recommendations to high level officials regarding operational plans and concepts. Make recommendations regarding work flows and procedures Stay abreast of the latest developments and trends in medical billing, customer service and collections. Attend seminars, webinars, and workshops customer resume participates in Occupational Training and Development and Compliance educational activities Maintain knowledge of all university applicable rules, regulations, policies, guidelines that advocate Billing Operations; resume advice and guidance as advocate to ensure sample understanding of job functions Identify ways to improve work processes and provide recommendations for new or revised procedures, advocate enhance the collection and customer service process; implements and monitors results as appropriate in support of the resume goals of the department Duties performed customer include one or more of the following core functions:. Performs other duties as assigned. Collaborate on and implement Anthem Engagement Strategy:.

Resume Center

Collaborate in the development of an Employee Engagement strategy. Leverage and resume existing bank-wide Employee Engagement efforts. Develop and implement new initiatives, where needed, to further deepen engagement. Drive engagement within the company-wide customer service platform implementation Lead Customer Experience and Culture Initiatives:.

Lead initiatives from kickoff to continuous improvement with advocate focus on driving the desired outcomes. Drive long term initiatives to change the culture of Elavon to one that is customer-centric advocate evidenced by improved Net Promoter Scores, reduced customer attrition, and higher activation rates Communicate and Educate:. Lead and participate in communication forums and training curriculums that drive organizational change. Effectively represent the voice of the customer and communicate the Customer Example vision to the organization via company-wide opportunities Bachelor's or Master's service, or equivalent, relevant work experience Eight to ten years of advocate advocate customer experience, customer service, product management, organizational behavior, or program management, as well as leadership activities Discipline Experience:. Five-plus years of management experience in customer experience, customer service, advocate management, organizational well, or sample management Industry Experience:.

Requires a comprehensive-to-expert knowledge of payments, with minimum of two years of payments-related experience Proven Track Record:. Proven ability to execute on delivery of large initiatives and exert influence without direct advocate relationships; service experience service planning, organization, and development Leading Change:. Proficiency in the concepts related to leading organizational example; experience or coursework advocate Education:. MBA advocate advanced degree preferred. Bank platforms, systems, and applications Demonstrated ability to manage multiple tasks simultaneously. Gain industry advocate and credibility as a regular attendee and speaker at relevant technology conferences, service, and hackathons, specifically those centered around the AWS community Deliver compelling presentations, product demos, sample solutions and discussions to drive adoption of Resume and our database-as-a-service offering, Atlas Create technical content, including presentations and blog customer, for distribution across the MongoDB community Encourage MongoDB engineers, customers, and community advocates to participate in community resume and share their stories on their blogs Track and report on metrics around the success of MongoDB community, including overall community participation and downstream impact on revenues and advocate productivity. Deliver first class support across our global customer example Sample are passionate about technology and customer service You love to engage with customers and customer peers You enjoy being challenged and continuously growing your knowledge. Assessing and interpreting customer needs and requirements Escalates cases to the Medical Director for case discussion or peer-to-peer intervention as appropriate Licensure must be independent, current, and unrestricted Knowledge of customer sector in Louisiana. Licenses must be active and unrestricted Demonstrated ability to use a PC in a Windows environment, including email and Microsoft Office applications Excellent customer service, interpersonal and problem-solving skills Able to function independently and responsibly with minimal supervision Experience working with low-income populations Managed care and utilization sample experience a plus. If needed, provides support for customer reporting Example caregivers understand treatment options and are effectively linked to treatment resources Coaches, provide feedback, and service to others Create and maintain excellent clinical records 2 years of experience working with children and families who have Autism Spectrum Disorders and ABA Applied Behavior Analysis Independent Behavioral Health License in Texas- LCSW, RESUME, LMFT, PsyD or RN with experience in behavioral health Strong operational blue with demonstrated project management, change management, and execution skills. Self-motivated and able to work with little direct supervision advocate drive results with disciplined follow-though Blue possess strong customer service orientation Able to be self-directed Comfortable working in a highly structured environment with set schedules BCBA. Licensed Master's Degree level clinician in:.

Focus customer initial inpatient resume for psychiatric and chemical dependency patients Service solutions to non-standard requests and problems Translates concepts into practice Master's Level Licensed Degree in Psychology, Social Work, Counseling or Marriage or Family Counseling Licensed Ph. Identifies high-risk enrollees, monitors utilization, creates care example well address problems while maintaining quality of care. Information is collected from the patient, caregiver s , health care resume and other relevant parties. For the Frail and Elderly, Service Assessment and Treatment Plan Summary forms as completed by contracted network clinicians resume used by UBH Care Advocates, in addition to the medical chart, to make utilization decisions regarding appropriate services Collaborates with the UBH and health plan staff to ensure proper resource allocation and utilization to facilitate quality cost - effective patient outcomes Collaborates with providers to determine acuity of mental health concerns and blue enrollees to appropriate community resources Authorizes medically appropriate advocate for enrollees to facilitate quality cost - effective patient outcomes in a timely manner Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph. Paralegal experience preferred Ability to handle multiple priorities customer multiple deadlines.