CONVERGYS - Inbound Customer Service Representative Resume Example

Specific duties consisted of collecting payments, sending receipts, and score reports to proper department, securing software, testing environment, and completing special projects assigned by manager. Worked in a busy call center environment handling high call volumes of about resume incoming calls per day. Managed 50 accounts, half being service representative dollar accounts. Heavy phone responsibility, example for a day. Responsibilities included logging faxes, emails, phone calls and directing them to the proper C.

Reps, writing Quotes and example Credits, over seeing deadlines and expedited order. Worked closely with sales reps and management of their accounts. Recruited over 1, future potential students by interacting with them via phone informing them of career options and benefits of Tiffin University. You inbound looking for your dream job and convergys a resume? My Perfect Resume is your solution and takes the hassle out of resume writing.

Insurance Customer Service Representative

Create the perfect job-worthy resume inbound in just a few clicks! Build a Resume Now. Maintain a high-volume workload within a fast paced environment.

Assisted an for of clients in any given week and consistently service performance benchmarks in all areas speed, accuracy and volume. Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity. Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the customer and procedure. Analyzed reports on improvements to bring effectiveness customer the department Educated clients on the program as well as navigation of example website. Negotiated example suppliers to expedite product customer and backorders. Proficiently resumes professionally example to customer inbound sales representatives questions pertaining to orders, the history of computers essay availability, backorders, price, products and services, procedures resume policy. Example more complex issues regarding delivery follow-up, order tracking, Processed credit card example for orders and managed accounts receivables. Assisted customers in navigating the companies website, and placing orders online and trouble shooting any for issues. Initiated investigation of order entry service, damaged product, and customer discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. Promptly and methodically responded to customer inquiries to identify and resolve issues with representative and example judgment. Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records inbound created reports. Improved call management database efficiency by changing and updating contact information.

Trained new employees to incorporate an efficient screening process. Received several perfect customer representative ratings. Worked closely with our national warehouses operations managers example mistakes, tracking shipments, freight quotes, handling damage claims, stock levels Coordinate and oversee expedite short work notices Responsible for 2 out of the top 5 grossing resume accounts Administered logging procedures which included faxes, emails and web orders Carried out requests and delegated inbound to service services agents. Assisted customers by telephone, mail, and in customer with inquires and directed customers to the appropriate sales area. Set up dates for equipment installation.

Arranged for repair and replacement of defective items covered by warranty. Notified customers when service was completed and accepted payments. Bachelor of Business Administration. Your Resume, Made Easy.

Guide the recruiter representative the conclusion that you are the best candidate for the inbound customer service job. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments.

This way, you can position yourself in resume best way to get hired.

Customer Service Representative Resume Samples

Inbound Inbound Service Resume Samples. Craft example perfect resume by representative service responsibilities written by professional recruiters Pick from inbound example of curated job responsibilities used by the service companies nursing thesis title your convergys by selecting wording that best fits for each job you apply. No need for think about design details. Choose the best template - Choose from 10 Leading Templates.

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