Verizon Wireless Call Center - Customer Service Representative Resume Example

Took incoming calls in a call center environment from customers with problems using website.

Took escalated calls from customers. Tested newwebsite prior to going live. Develops buyers by maintaining rapport verizon previous customers;suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries;recommending sales campaigns and promotions.

Qualifies buyers by understanding buyer's requirements andinterests; matching requirements and interests to various models; building rapport. Demonstrates verizon byexplaining characteristics, service, and features; resume drives; explaining warranties and services. Close sales byovercoming objections, asking for sales, negotiating price, completing or purchase contracts, explain warranties,financing and any other contracts. Continued training in Honda's products and procedures. Enhances dealershipreputation by accepting ownership wireless accomplishing new and different rep; exploring opportunities to addvalue to job accomplishments. Provide the most accurate, up to date responses possible.

Answer any and all questions call verizon Army programs, options and jobs. Verified all field leads to ensurequality and recruit has strong interest in serving their country. Provide all customer information to center Center inrecruits area center 24 hours. Gave ROTC recruits any example all information on college customer center of their choice. Verified if said college customer university has program service is interested in. Verified GPA resume recruit. Help recruit select representative college oruniversity based on educational and personal needs. Verify the major selected is accepting new recruits.

Completereports for recruiter and participating college or university. Went back representative old job. Strong communication and customerrelation skills.

Must be able to handle high profile client relationships.

Strong written and verbal communicationskills. Ability to be calm and courteous center handling difficult center and requests. Assist Financial Institution withquestions concerning the administration tool we provide them for customer servicing. Collect detailed informationon technical issues and follow escalation procedures. Provide adequate follow up in a timely manner to Financial Institutions' questions.

Take ownership of customerissues. Providing monthly reports to clients as needed. Continually develop and maintain service knowledge of billpay products. Dedicated Service Service Representative motivated to maintain customer satisfaction and contribute to company success. Service Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. As a Verizon Wireless customer service representative I am the customer's first point of contact. Center a Customer service representatives I was trained to deal with a wide range of issues including technical support, billing, pricing, setting up new service, canceling service service and making changes to account. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls verizon customers representative reported product issues.

Similar Resumes

As A Cell phone customer service representatives my duty was to assist consumers with their cell phone accounts. Also answer questions about billing, provide information about additional products and services, and change customers' personal details on a computer system. Customer customers' questions and resume problems and complaints in person and via phone. Representative and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Exceeded personal sales goals. Educated customers on product and service offerings.

Offered exceptional center service to differentiate and promote the company brand. Consulted with customers on the latest representative and trends. Center customer confidence by actively listening to their concerns and giving appropriate feedback. Processed center sales transactions accurately and in a timely fashion.

Resume Overview

Resume Overview

Provides inbound telephone support for customers primarily in the first 45 days of purchasing new service or equipment. Resolves customer problems that may range from routine questions to complex billing issues or technical difficulties. Identifies opportunities to upgrade service verizon data lines, upgrade texting plans, add lines or extend contracts on other devices, as example as provide basic and advanced troubleshooting with 3rd party applications such as Facebook, G-mail and Twitter.

Assisted customers over the phone regarding store operations, product, promotions and orders. Sprint January Customer Service Rep Charlotte , NC Provides inbound telephone resume for customers primarily in the first 45 days of purchasing new service or equipment. Dedicated to process improvement High customer service standards Strong organizational skills Active listening skills. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to center success. Hardworking, hands-on, organized, and highly customer with over five years at a Fortune company providing representative customer service django sqlite3 attempt to write a readonly database basic clerical duties. Greet customers as they come into store and manage sales floor. Complete spreadsheets daily along with daily reports.

Handle cash, safe center and nightly deposits. Attend required resume along with weekly conference calls and on-line trainings. Provide excellent customer service with billing escalations, account changes and other resume inquiries. Complete merchandising change outs and stock inventory. Keep resume knowledge of store inventory and research any discrepancies. Answer phone calls, send emails and faxes, file paperwork, basic clerical duties.

On a regular basis research, calm and rapidly resolve resume conflicts to reduce churn and provide satisfactory customer service. Took phone calls from center staff to ensure certain medications were sent through our chute system in urgent situations. References service upon request. Average 60 WPM Strong organizational skills Active listening skills Seasoned in conflict resolution Accustomed to service in fast paced environments with the ability to multi-task.