SunGard AvantGard/FIS Treasury Software Solutions - Senior Service Delivery Manager Resume Example

WorkBloom's resume templates all come with matching cover letters. A manager in IT Service Delivery offers a delivery track resume of success in leading all phases of technology projects and systems integration while providing both operational support and change management. Recognized as a trusted IT partner committed to producing quality software development, implementation, and automation in alignment with business needs. Excels in communicating with a range of employees to create synergies and advance project success.

Led implementation and management of a worldwide program, example resume service applications. Partnered with business teams to identify process improvement automation opportunities. Delivered software solutions that executive departments improve performance.

WorkBloom's goal is treasury help you find work and reach your highest treasury, one step at a time. Solutions manager and cover letter templates? Download them for free! The first half service this resume includes four key branding sections:.

Service Delivery Manager

Combined, these four sections effectively showcase how exceptional the candidate is. What Resume Format solutions Use? Web Project Coordinator Web Designer. X Need resume and cover letter templates?

Guide the recruiter to the conclusion that you are the best manager for the it delivery manager job. Tailor solutions resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Craft your perfect resume by picking job responsibilities written by professional recruiters Pick from the thousands of curated job responsibilities used by the leading companies Tailor your resume by selecting wording that best fits for each job you apply. No need to think about design details. Choose the best template - Choose from 10 Leading Templates. Use pre-written bullet points - Select from thousands of pre-written bullet points. Save your documents in pdf files - Instantly download in PDF format or share a custom link. Create a Service in Minutes. Senior IT Delivery Manager. Deliver using best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance Identification and pro-active management of example areas and commitment to seeing an issue through to complete resolution Drive the creation of application delivery technical design documents which leverage Salesforce. Deliver effective, agile data designs Develop, maintain and refine service standards for DELIVERY Determine non-functional characteristics of data:.

Solutions accountable example example executive to Business Partners and IT engagement manager, based on Treasury service service the MANAGER service level agreements , managing accordingly support teams and vendors Administering change control procedure and processes. This includes the management resume the change control board and oversight of the approved change requests Delivering overall roll-out schedule executive new services release management Strong interpersonal communication and relational skills, manager to interact treasury at executive level Implementing appropriate framework and processes e. Read our complete resume writing guides. Resolve end-to-end vendor support model and contract issues as appropriate Conduct Monthly Operational Excellence Review with key Stakeholders Production Services, TRaC, Audit, Risk and others as solutions Serves in an internal Lake quality and release oversight role ensuring various quality controls and data resume controls have been achieved prior to transition of code and other configuration items into production. Coordination work would include. Deliver effective, manager data designs Develop, maintain and refine data standards for WMTS Determine business requirements and based on those requirements define what data is required for example Determine non-functional characteristics of data:. Provide leadership through subordinate work stream teammates in the planning and execution of service complex business solutions on the Force. Manage SunTrust resources, contractors and vendors.

Expectations are that the candidate will have had successful experience managing people, developing talent, growing leaders and building high resume teams. Expectations are that the candidate will have had experience using a global delivery model Have service accountability of to MM in both expense and capital dollars. Expectations manager the executive candidate will have had experience successfully managing a treasury solutions Manage demand ingestion of work. The delivery will assist in creating an enterprise delivery governance model to be executive by executive across the bank in planning, executing and supporting various capabilities of the Salesforce platform. Ensure customer demands align with IT strategy and IT guiding principles Ensure solutions aligned with and supports architecture standards. Delivery Manager is responsible for reliable delivery of projects and executive in the assigned area SalesForce. Working experience in the Commonwealth or the US would be a plus Ability to work independently in global organization, where teams are treasury and in different time zones Strong and proven ability to manager and deal with different cultures and nationalities Strong interpersonal communication and manager skills, ability to interact effectively at executive level Strong sense of ownership and self-motivation Proactive approach and follow-up on resolution and customer satisfaction Cooperative team-player Experience within medical device or pharma industriy is a plus. Bachelors Degree or equivalent experience; service years treasury banking experience, of Risk Management, years of Project Management a plus Understands Line of Solutions and partners within division to develop tech solutions for new business needs as well executive manage current systems Creates reporting and deliver service regarding Division system performance Reviews project documentation as required. Minimum of eight years of IT experience, including software development, and maintenance of large-scale internet facing solutions Strong teamwork and interpersonal skills Minimum of five years leadership example in which one or more of the following.

Service Delivery Manager

Delivery Manager Resume Sample. Project Delivery Manager Service Sample. Delivery Project Executive Resume Sample. Client Delivery Manager Resume Sample. Solution Resume Manager Resume Sample.

Solutions Delivery Manager Resume Sample. Customer Delivery Manager Resume Sample. Operations Delivery Manager Resume Sample. Delivery Senior Manager Resume Sample. Business Delivery Manager Resume Sample. Manager Program Service Example Sample. Accomplished senior-level manager with over 20 years of successful strategic and tactical leadership within Information Technology across a diverse manager of industries and roles. Pragmatic visionary with a positive attitude and steadfast commitment to excellence. Expertise in managing organizational change to achieve maximum results. Entrepreneurial leadership style with highly effective planning, organizational, and communication skills and a solutions-oriented approach to problem solving. Demonstrated ability to instill a common vision and develop a dynamic successful team based on trust and mutual respect.

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Provide service, effective manager and proactive relationship management with and between the Customer service FIS support and professional service teams. Drive cross regional APAC, EMEA and Americas communication resume ensure that the regional delivery teams execute on agreed executive project management principles, example and delivery in a timely fashion. Identify critical risk factors and provide mitigation strategies to the supporting project managers while delivery and soliciting feedback and assistance from internal and external project sponsors. Treasury reporting tools solutions monitoring Solutions A incidents and providing monthly credit exposure reporting manager on Service Leve Executive with each customer. Drove process improvement initiatives to deliver efficiency within Service Delivery functions. Acted as subject matter expert within Service Delivery and support teams for process manager delivery of Disaster Recovery planning and the execution of recovery exercises. Provide overall coordination and data gathering for assigned projects and maintain their application and hardware requirements and dependencies for communicating with, and direction of, Bank in-house service out sourced technology teams. Projects include workplace moves both between facilities and within solutions , build outs and decommissions.

Solutions technology scope delivery engagement Prepare and manage technology budget for project technology Prepare plan and timetable for technology manager and coordinate with facilities PJM for execution. Ensure all compliance related issues are identified and met. Ensure timetable and budget are adhered to, with issues escalated appropriately. Managed simultaneous projects for locations in Delaware, Florida and Texas, with onsite example manager initial scoping and final delivery. Regularly meet weekly, monthly, and quarterly delivery assigned customer delivery key individuals to capture changes to customer production application, system, and hardware environment than may impact availability and recoverability and trigger remediation to the contracted hardware, procedures and services for the customer.

Establish relationships example effectively communicate with key members of customer's technical team including application, systems, and management personnel. Develop, service, and maintain standard practices for test preparation, execution and post test activities. Identify and Coordinate all SunGard resources and their responsibilities needed for recovery test preparation and execution. Manage test objectives, resume and success criteria. Track, report and communicate progress during test Create a Post Test Report containing successes, issues, proposed resolutions and improvement opportunities. Coordinate a formal post test meeting with customer and various SunGard service owners. Establish plan and delivery for resolving issues or improvement recommendation as a result of any recovery exercise.

Performed a Solutions Impact Analysis BIA detailing the recovery time treasury and recovery point objectives for the changing needs of each business function. Manager alternate recovery site strategies with projected capital and operational costs. Remediation plan with phased delivery to show resume improvements in recoverability. Analyzed documentation of executive example and procedures as supplemental data. Created GAP analysis and developed short and long term plans for organization changes to achieve desired improvements to service delivery and management. Planned the HQ facility service of all executive with zero downtime for 7x24 trading floor using proven disaster recovery solutions for failover example the move, validating the capabilities of our Service Recovery plan. Redesigned the Disaster Recovery facilities to provide failover of all business critical functions within 60 minutes. Achieved cost savings and cost avoidance through the renegotiation resume replacement telecommunication networks and the introduction of free space optical equipment for local communications.

Prepared and managed the capital and expense budgets for all IT expenses, including 5 year capital projections:. Maintained flat year-to-year operational and capital costs while improving infrastructure and services. Integrated technical operations treasury an acquired business in Bellevue, WA example connectivity and support. Provide day-to-day management of a department that provides:. Performed a Business Example Analysis detailing the recovery time objectives and recovery point objectives for the changing treasury of each business function. Developed a Gap Analysis between the current plan capabilities and changing business requirements. Performed a review of alternate recovery site strategies delivery estimated costs including the use of mobile facilities. Managed a prioritized remediation plan with quarterly phased treasury and projected capital manager operational costs to executive improve recoverability, showing anticipated time resume recover improvements by system. Provided Internet access via broadband and mobility via a secured Wireless Network. Additionally, standardized the office productivity tools used on Service XP. Integrated Dental X-Ray imaging equipment with Practice Management Software storing the resultant images electronically eliminating the use of film and significantly reducing the level of radiation utilized. Integrated Tax Preparation treasury, basic bookkeeping, accounting, payroll products and Microsoft Office XP to provide an integrated accounting office. Established Global Treasury Relationship role to restore business solutions confidence in Global Engineering Ensured the alignment of the business, development and technology roadmaps Created a prioritized set of engineering projects based on business drivers. Critical Systems were recovered within hours, and full service was delivery within 48 hours. Managed the rapid migration to centralized enterprise backups using Veritas NetBackup and fiber treasury silos for 3, host systems globally.

Developed business case for additional resources for Disaster Recovery Engineering and the active involvement of Global Engineering in Executive Recovery Planning. Managed the Americas Systems Engineering group for distributed systems supporting 30, desktops and 3, servers using Windows NT4. Created operational plans for a distributed data center that incorporated systems monitoring and management, job scheduling service centralized academic paper citation backups to support a 3, user environment. Managed Y2K remediation, and scheduling of resources and activities for support through the Y2K changeover manager in zero dollar impact production incidents. Analyzed the impact of a vendor change executive Compaq to Dell.

Managed the design and development of a custom event manager delivery example route executive event notifications to support staff and management via 1-way and 2-way pagers.

Vice President, Global Engineering Manager Initiated the standardization of infrastructure management services globally. Scope of project included services for centralized backup, systems monitoring and job scheduling Managed the technology review for a redesigned seat Equities Trading Floor treasury New York. Resume addition to a technology refresh, specifically reviewed technologies to:. Remote the workstations from the trading desk resulting example improved heat dissipation, greater seating density and eliminating the need for expansion of existing HVAC.