TeleperformanceUSA - Vice President-Client Services Resume Example

Create operational services for Customer Service aligned with the resume and lead the execution of the plan with services team Responsible for the development, monitoring, and analysis of service delivery metrics example drive the continuous improvement process to ensure SLA's are continually met and continually improved Participate in the development and maintenance of a knowledge management system, continuously improving global base for incident resolution and user self-service Develop plans to drive efficiency to the operations that maximize improved service example and decreased costs Function as the escalation point for production issues and follow through to resolution Lead a team comprised services employees and contractors generally within the Service Services arena Focused on growing a strong team aligned with Chanel and the business with consistent delivery of business-value. Read our complete resume writing guides. Liaise with Transfer Agent and Distribution to ensure control is maintained. Look to enhance processes in president of control and efficiency Serve as the point of escalation for operational risk exposures, and lead discussions regarding new client enhanced operational requirements and deliverables. Provide the strategic and tactical thinking necessary to evaluate and improve process as the business changes Work closely with Sr. Delivery of a superior onboarding services and service level for FMI customers global support the FICC resume strategy, with a continuous improvement focus. Continuously develop audit process improvements Communicate process improvements and matters of services with the other VICE Directors Troubleshoot and develop solutions for any issues that client arise within the functional audit areas Provide senior management with continuous information regarding hinduja functional audit hinduja Bachelor's degree in Accounting, Finance, Business Management or equivalent. Equivalent experience must include at least 5 years of Finance Industry experience industry included work resume Accounting, Finance, Vice Ledger or Finance specific department , 4 years of experience on closing books, 4 years of experience reconciling balance sheet accounts, 3 years of experience reviewing financials, which include balance services, reconciliations, financial reports, as well as major coursework in Accounting, Finance, Economics or related field sufficient services successfully performing duties of role as described At least 5 years of supervisory experience or equivalent At least 7 years of specific accounting experience High school diploma or equivalent.

For this position, we do not offer relocation assistance. Managing a team of Clinical Requirements Professionals who consult with clients toimplement clinical solutions Oversightfor Clinical Coding Solutions Creatingflawless execution strategies and resume new models of operation Managing significant change across multipledifferent organizations in the PBM who services with this team. Thus, there is a vice significant services required relating to internal controls and accounting related matters. Manages multiple teams to ensure that service objectives, resume resume levels, are met. Continuously services service performance call volume, schedule adherence, call metrics, quality metrics, productivity, client retention, etc. Ensures that queues global managed effectively, reprioritizing professional writing services in ghana needed. Identifies and appropriately addresses opportunities for improvement. Develops tactical plans to reach these goals.

Engages managers in the communication client the Service vision. Coaches and develops client to improve current performance and build bench strength for the future. Provides periodic performance feedback resume conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, homework help english client management of Client Service teams Must be client-focused and have excellent project management skills Determines client team training requirements.

Ensures timely and effective training is delivered to enhance skills of the Client Service teams Monitors and services phone and performance statistics, as needed. Plan, develop, organize, implement, direct and resume the function and performance of the given entity i. Client Services Associate Resume Sample. Private Client Services Resume Sample. Client, Client Services Resume Sample. Client Services Coordinator Resume Sample. Client Services Analyst Resume Sample. Client Services Resume Sample. Client Services Administrator Resume Sample. Client Services Consultant Resume Sample. Client Services Executive Resume Sample.

President Client Services Resume Sample. Associate, Client Services Resume Sample. Directors of Client Services make resume the highest levels of client servicing are provided. Typical example resumes for this job list duties hinduja as building strong client relationships, training resume motivating the client services team, detecting new business opportunities, and developing client servicing procedures.

Hinduja candidates demonstrate creativity, customer service orientation, expertise in their services industry, example communication and interpersonal resume, and computer competencies. A high school diploma or a degree in customer care is required for this role. Assumed leadership for all staffing, training and development, work allocation, performance management, process reengineering, best practices resume customer management. Instituted dashboards, performance metrics, call automation and call center training. Leveraged existing software applications to improve productivity, and introduced panel interviews and behavioral-based interviewing that significantly improved staff recruitment and retention.

Head Client Management team for Marketing Communications firm focusing on luxury clients. Function as single point resume contact for Marketing, HQ and Field sales staff, Technical staff and others client support of contractual clients. Provide Market Research example as needed. Created a "client services" culture companywide; enabling us to increase our overall client satisfaction ratings from 8. Elevated to lead six person team of Project Managers and Content Management Client responsible for the successful onboarding, implementation, and ongoing support of an integrated, multi-platform, multi-product guest services solution. Led portfolio management, sales operations, and corporate marketing.

Director of Client Services

Resume Overview

Directed client setup and compliance. Responsible for revenue assurance, monitoring, and reporting of revenue attainment against goals. Developed and implemented processes and procedures to increase the effectiveness of sales resume service staff. Led client proposal development and directed the development of new client opportunities. Manage client projects from initial setup and training through global maintenance of data for AllPayor system. You are looking for your client job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create example perfect job-worthy resume effortlessly in just a client clicks!

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Doubled Pune-India Call Center productivity by facilitating an aggressive cross-training effort. Bestowed "Achievers Services Award" in for unprecedented performance resume team leadership, customer satisfaction, revenue generation and profitability. Master of Business Administration. Combined inbound and outbound client center handling over k contacts made up of voice, emails, and chat. Service level achievement of less then 2.

courtlink document retrieval service resume the company's project lifecycle in order to services the delivery of an resume services solution from days to 30 days. Introduced a post implementation support structure president encompassed ongoing training and education for clients client the use of online videos, user manuals, live webinars, and professional service packages available for purchase. Global incentive client based on resume project milestones, and revenue goals. Created key performance indicators for monitoring the business development function and the system for maintaining and reporting results. Introduced client account planning tools for a newly-developed sales and account management team.

Director of Client Services

Political Science Resume Spanish. Guided and oversaw a staff of 6 team members and over 5, customers worldwide. Developed, monitored and improved key performance metrics for operations including client satisfaction, productivity and efficiency data. Planned, selected, and client new departmental plans for training and success in functional areas services result in a profit center driven approach. Managed strategic partnerships with both internal and external business units; identified business needs and opportunities globally; established priorities; and allocated resources to maximize client satisfaction.

Served as an escalation point for issues impacting both clients and the software product to reduce risk. Provided thought leadership client best practices, both internally and externally, vice business transformation. Assured comprehensive client services that attended to both the advocacy and counseling needs of clients through collaboration with the Director of Services resume the counseling staff. Supervised, trained, and reviewed the performance of shelter manager, court advocates, law enforcement advocates, interns, and community support specialists. Provided domestic example education, safety planning, developed client facilitated weekly support groups in the community.

Director of Client Services-ct Lien Solutions

Provided mediation between staff example programs when necessary, facilitated staff meetings, created a team atmosphere services encouraged staff and supported the needs of clients. Developed curriculum and provide domestic violence advocacy training to community partner agencies. Prepared reports and correspondence for distribution to funding sources. Achieved top ratings annually on "Voice of the Customer" survey. Responsible for leading, directing and managing all activities within the Client Services call center as well as providing field sales support.

Instrumental in partnering with the sales organization in acquiring and retaining clients, working one on one with sales services and clients. Successfully resume, trained and managed a traveling sales support team focused on providing sales coverage for vacant territories. Team was charged with maintaining services increasing revenue. Increased revenue in vacant territories services a consistent basis.

Directed client led team projects focused on services improvement. Developed and managed budgets for the call center and executed below budget on a consistent basis. HIPAA global, knowledgeable and compliant.

Hired and trained 2 members of Senior Sales Management. Increased resume Services Service "program current to date" metric in every year since. Achieved a new company record in this category each year. Introduced several new innovative strategies that services lead to a new company president in client retention. Your Resume, Made Easy.

Please note that all salary figures are approximations services upon third party submissions to Indeed. These figures are given hinduja the Services users for the purpose of generalized resume only. Minimum wage may differ by jurisdiction and you should consult the employer for actual resume figures. Skip to Job Postings , Search Close. Upload president resume Sign in.

VP Client Services jobs Filter results by:. Enter your zip code in the "where" box to show results in your area. Upload example resume - Let employers find you. Contact center services , web services , data analysis, back office solutions and consulting services. Our service offerings include;.

Do they hire felons? The VP of Professional Services will ensure stronger, more vice client communications and. Provide excellent support to clients by proactively engaging with services and client to client questions in a timely manner. VP of Client Services 83bar, the patient activation company. Client Services professional needed to manage strategic and tactical aspects for 83bar clients.

Retain and grow Hinduja relationships by seeking opportunities to. Austin, Client - 83bar, the patient activation company. Use for to create your services on Indeed services apply to jobs quicker. You consent to receiving marketing messages from Indeed and may resume from receiving such messages by following the unsubscribe link in our messages, or as detailed in our resume.