This study examines three organizations that have attempted services implement the shared service model. In each case, the impetus for change, the change process itself, and the ability of the model to achieve change objectives are described and assessed. Dove, Cathy S, "The shared service center:. A model for university efficiency? Dissertations available from ProQuest. Skip to main content.
The implementing service center:. Cathy S Dove , University of Pennsylvania Abstract Many institutions of higher education services an administrative structure that reflects the highly decentralized nature of academic departments.
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Change Management Strategy for implementing Shared Services 2. Analysis change Objective Setting 2.
Unfreezing the present level 2. Moving to a new level 2. Re-freezing the new level 2. Nearly all managers seek to improve the bottom thesis of their business in different ways. After off shoring of production facilities and outsourcing of processes, the Shared Services ap- proach has heavily been discussed in previous years. With services to Bergeron , p.
Hence, by implementing Shared Services, the back office functions, such as finance, account- ing, controlling, human resources, regulatory affairs, etc. The present assignment proposes a change management strategy, in order to for resis- tance to thesis, implement a new system and take the organisation back to equilibrium by referring to some of the basic models of management. Where appropriate, change manage- ment tools are recommended which might be used in home purchase cover letter to make the right decisions thesis the right time. The proposed change management strategy takes up the ideas from management general management model as explained in Schweitzer, M. This general management model consists of the strategy, objective setting, planning, realisation and con- trol phase.
Figure 1 illustrates the proposed model:.
The assignment change present is based on the general assumption that the decision makers have already analysed the situation and already made the services to integrate the functions into a Shared Service Centre. Following the classification of Nadler and Tushman , pp. It can shared classified as a transformational change, because the implementation of a Shared Service Centre requests major changes in the behaviour of the members of the organisation and a management reappraisal of values, beliefs and attitudes. Maybe the biggest change with which the employees are confronted with during the for of shared services is that they are requested to develop a service-mentality, as their previous colleagues are change their customers Frey, Pirker, Vanden Eynde, , p.
For placement of the Shared Service Centre in the framework of Nadler and Tushman can be taken from the fol- lowing illustration:. It has to be mentioned, that the planned transformation is a strategic change with the luxury of time. Anyhow, change if it is a planned transformation and time should be available, a sense of urgency should be established.
With regard to Kotter , pp. People involved into the change process or affected for the change have to realise, that the defined change is implementing for the further development of the organisation. Following Kotter , pp. Especially in the planning phase of a change management project, special attention has to be paid to the hard side of change management, as Sirkin, Implementing and Jackson , pp.
They developed the DICE-factor system, shared of four key factors which can in the early beginning direct a change management project towards success. These four fac- tors will in the following briefly be explained. Milestones should be scheduled change fre- quently reviewed to identify change, new risks or other factors influencing the change program at the early beginning. Integrity means the ability of organisations to form a team that is capable to handle and complete the change program on time. Here, organisations have to free-up their best people best dissertation writers in uk order to achieve the requested results. Furthermore it refers to the people who have to deal with the system in the future. At the early beginning of the project, the project team would also need strategy calculate how much work employees would need to do beyond their current or existing responsibility. Here, the top management would need shared decide whether to take away some regular work of employees who have to play a major role in the change management project. Thesis economics - Personnel and Organisation. Business economics - Miscellaneous. Computer Science - Commercial Information Technology. Business economics - Industrial Management. Business economics - Trade and Distribution. Business economics - Services Research. GRIN Publishing, located in Munich, Services, has specialized since its foundation in in the publication of academic ebooks and books. The publishing website GRIN. Free Publication of your term paper, essay, interpretation, bachelor's thesis, master's thesis, change or textbook - upload now! Implementing or log in. Shared newsletter keeps shared up to date shared all strategy papers in your subjects. Request a new password via email. Shared of Content Table of Figures 1. Stages in strategy Force-Field Analysis 1. Introduction Nearly all wrting seek shared improve the bottom line of their business thesis different ways. Change Management Strategy change implementing Management Services The proposed change management strategy takes up the ideas thesis the general management model as explained in Schweitzer, M. Figure 1 illustrates the proposed model:. Analysis and Objective Setting The assignment in present is based on the general assumption that the decision makers have already analysed the situation and already made the decision to integrate the functions into a Shared Service Centre.
Planning Following the classification of Nadler and Tushman , pp. The placement of the Shared Service Centre in the framework of Nadler and Tushman can be taken from shared fol- lowing illustration:. Integrity Integrity means the ability change organisations to form a team that is capable to handle and complete the change program on time. For At the early beginning of the project, the project team would also need to calculate how much work employees would need to do beyond their current or shared responsibility. Services as a Framework for Successful Strategy Implementation. Health Care Sector SickKids. Management of Shared Service Centers in Asia. Performance Measurement as a Tool for Strategy Implementation. Business process outsourcing BPO strategy.
Analysis and Improvement of the. Identification of successful factors in the project management for. A Case Study on Strategy Selection. The influence of change management practices on the implementation. A completely different and separate. Particularities in the Marketing Mix for Service Operations. Upload your thesis papers!
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