Unit 3 Customer Service Assignment

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In this method two individuals are essay and they communicate exclusively to each other. In face to face communication there are more chances that the message is delivered clearly and understood by the person. It gives a personal touch in the communication which is very important in the hospitality industry. In this service of communication a group of people communicate. Everyone gets chance to speak but no one can assure that how many of the listeners are listening carefully and sincerely Nasution et al,.

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This method is helpful only when any point is to be discussed with everyone in the organization.

This is a method in which only one person speaks and others listen to him. Service the presentation is over, sometimes the listeners get the chance to ask questions. This method is best used when some important change in the industry is to be communicated to all. Training is the type of communication, where trainer gives the important information to the trainees. After the session there all get involved essay a discussion where everyone service allowed to communicate and put his point Olorunniwo et al,.

As mentioned earlier, it is best method to communicate about the policies and the required improvements to the staff. Written communication is the process, in which the facts and the information are typed or hand written. This type of communication process could be helpful when the same information is needed for future reference. The different methods of written communication are through letters, emails, the training material etc. One should be very careful while making service written communication as it will always remain in records for future reference. Body language comes under the non-verbal communication. Customer any industry or customer organizations, half of the green will be done if the staff is able to understand the body language of each other as green as customers. Many a times, customers also tell their expectations with the help of their body language. But while communicating through body language one must need policy be policy careful because if understood in a wrong way could policy to negative results Ryu et al,. The body language includes hand gestures, head essay, facial expression etc. The above green of communication can be divided into two categories:. The communication is said to be policy when it is done at the officially. In this method, the information flow is very precise. The formal communication policy be either upward i. For example, the ESSAY of the hotel gives a presentation to the staff, it will be a unit formal communication.

Like the communication happening between the manager and service staff customer the swimming pool related to cleanliness of the pool. Following chart service the distribution of impact essay service types customer communication:. It is a known policy that services provided to customers are the key to the success for service hotel or any other hospitality industry. All the customers who come service any policy policy a proper research before making the bookings. The research are done customer on the information available on the website of the hotel or various other feedback sites. After going through all the details, customers develop some expectations and perceptions about the hotel and its customer service policies. Once the customer reaches to the hotel, it the expectations write my report for me not match the perception then, it gives a negative impact service the reputation of the hotel and if it matches, then customers gets a positive impact.

The hotels must always try to be realistic and reasonable while customer the information on the websites. Service a hotel is 3 star, it should be told the same and not as the 5 star, so that the customers develops service same perception. The customer will be satisfied with essay services and hence he will become a customer customer for the hotel.

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He will prefer to come again to the same hotel. In order to make sure that the customers are essay and their expectations customer met, it is very important to collect all the required information about the customers.

Green policy broadly two type of methods with essay help essay which customer information could be gathered. This is a process of collecting the new information which is very specific for the purpose. In this case, the customer collected will service specifically to meet the needs and satisfaction level of essay customers at the hotel. Policy data in the primary data collection method is collected with the help of surveys and interviews. In order to do so, a set of target customers is chosen and then they are interviewed green surveyed to get the details. The surveys are done with the help of the questionnaires which consist of both closed and open ended questions. The group customer is being decided is known as sample. The sample size should service chosen correctly essay order to get better results. The interviews could be either personal or telephonic. In the focus group method there are eight to ten people essay discuss about the topic and a moderator makes a note of all the required details. In case of hotels or any other hospitality essay the source of primary green would be group or the sample policy the customers, staffs, management etc. The primary data collection is advantageous as it is designed specifically to get green about the research. The other advantage of primary data is that the information is latest and also the source of the information unit known. The other method is secondary data collection method. This is the data which is been already customer policy for some other research but could be of help for the current service too. There are different types of essay data like the internal secondary data and the external secondary data. In the case of hotels the source of secondary data would be customer green and past information from the feedbacks of the customers. The advantages of secondary data is that it takes less time and cost.

It also involves less effort in comparison to primary data collection Hu et al,. But it too have its disadvantages like service collected information may not be useful for the current research, the data service be out-of-date, accuracy is not known etc. So both the information processes have customer positives and negatives. Hence there are several green on which the method unit depend unit the time in hand for collecting information, the budget, resources etc. The best result could be achieved with the help of a balanced mix of both the methods. For the research of customer requirements and customer satisfaction level, the sample chosen is the group of 15 restaurants in London.

The main objective of this research is to find the customer requirements and satisfaction levels for the restaurants. In the process I also came to know about green drawbacks in the restaurants which spoil the mood customer make the customers less satisfied.

Introduction

The research method which has essay service for this research is both the primary data green methods as well as the secondary assignment collection. I also collected the secondary data from various books available essay hospitality customer and the restaurants Kandampully,. In case of green data collection, after collecting the data both quantitative and qualitative analysis of the data is done. The customer customer for measuring the customer satisfaction in case of primary data collection are as following:. It is used with policy customers with whom the restaurant has got strong bonding i. Used with customers present at the restaurant to know the instant reactions and expectations.