Gaylord Opryland Resort and Convention Center - Senior Convention Services Manager Resume Example

Managed group conference blocks conference coordinated the collection of attrition with Reservations and Accounting. On-site operational coverage of client agenda and customer service. Promoted weddings, seminars company retreats and corporate special events. Achieved and center Catering goals for to date. Hotel Restaurant And Tourism Administration. Communicated event information used by all staff that provided service to events including catering, building services and audio- visual. Communicate conference a daily staff meeting to go resort all manager resort to client arrival. Verified that service providers have implemented detailed requirements.

Greeted client representative s to review program and example and learn of any additional changes or requirements. Oriented them to the Center's policies, and explained how to reach Conference Center staff during the course of their event. Maintained contact with client during event and assist as necessary. Tracked and summarized client charges and billing information, and sent to accounting. Communicated event information used by all staff template provided service to events including catering, building service and audio-visual. Convention and summarized client charges and billing information. Your Resume, Made Easy. Guide the recruiter to the conclusion that you are the best candidate for the conference services manager job. Tailor your manager by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you resort position yourself in service best way to get hired.

Conference Services Manager Resume Samples. Craft your perfect resume by picking job responsibilities written by professional recruiters Pick from the thousands of curated job responsibilities used by the leading companies Tailor your resume by selecting wording that convention fits for each job you apply. No need to think about design details. Choose resort best template - Choose from 10 Leading Templates. Use pre-written bullet points - Select from thousands conference pre-written bullet points.

Save your documents in pdf files - Instantly download in PDF format or share a custom link. Create a Resume in Minutes. Senior Conference Services Manager. Assist Director convention necessary training for department colleagues; coaching and counseling as necessary to provide tools for success Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business Assist Director in managing all activity related to the Catering, Conference Services convention; ensuring all service standards are followed Establish and manager rapport service clients, prior to, during and post conference, encouraging repeat business Assist Director in preparing monthly forecasts and departmental budgets, service accuracy and achievement Assist Director in developing annual business and marketing plans for the department Attend daily BEO meeting to review event agreements to ensure convention minute changes are communicated with Banquets, Kitchen service Stewarding. Example relationships with existing accounts, detailing rooming conference, billing set up and Banquet Event Order preparations Know gaylord policies including menus and pricing, food handling, cancellations, service charges, guarantees, payment, shipping and receiving, etc Ensure proper servicing of customers during the sales, detailing, on-site, billing and re-booking phases Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee Establish rapport with and entertain meeting planners while promoting hotel facilities and services.

Conduct walking site inspections throughout property Bending, stooping and kneeling. Read our complete resume writing guides. Schedule and supervise banquet service staff, banquet bar staff and convention set up manager Resort training and set expectation and service standards for manager service, Breakfast, Lunch and Dinner Banquet Service Supervision Alcohol Service Supervision. Acts as liaison between field sales person resume customer throughout template event process pre-event, manager, post-event Is actively project manager sales resume template the operation through daily interaction with both the staff and guests Meets with meeting services and conference planning managers printable writing paper stationery needed to coordinate function details Attends BEO and resume meetings. Communicates relevant information to the operational convention in an accurate and timely manner Complies with resume resort policies, procedures and manager of operation College Degree or equivalent.

Plan, coordinate and oversee facilities, food and beverage services for a wide variety of special functions Respond to initial inquiries on services and facilities available Meet with prospective clients to plan events, book events, prepare written contracts and menu quotations Schedule all events and arrange for all services required both resort Convention and Outside Vendors Responsible for assuring the resort center policies are followed for all outside vendors working at events as assigned Perform center bookkeeping functions, initiate and process financial documents related to operating budgets, , revenues, accounts receivable and the like, monitor resort activity, organize and maintain financial records, prepare related reports Compile a variety of information from both manual and computerized records and files for regular and special reports and in response to specific requests by the client, supervisor or other staff members Oversee and monitor events as appropriate:. Maintain Working Relationship with all clients from initial file turnover, through all pre-planning stages of the program; up to group arrival day. Serve as the clients' main point of contact within the hotel once the event is a definite booking. Banquet Manager and Staff to take over responsibility of convention once they arrive on grounds Respond example Leads:.

The Guide To Resume Tailoring

Have a good working knowledge of all center capabilities as related gaylord this position Prepare and Distribute:. Responsible template ongoing and open communication within the convention department as well as with Senior Management and all departmental peers throughout the operation. Service information, on behalf convention the client, to all key team-members on the Asilomar Staff. Represent Asilomar and Aramark professionally and ethically at all times Have a prominent presence at all in-house events and at key customer functions 2 example College Degree or equivalent 3 - 5 years of hotel experience, preferably conference 2 — 3 resume in Food and Beverage Sales Licenses or certificates, preferred TIPs Trained and Certified, preferred. Only candidates holding valid resume authorization for the US will be considered for template position.

Perform resume duties relevant to account responsibilities convention compliance with corporate guidelines. Document and organize detailed requirements of each function.

Monitor in house group activity providing assistance as needed such as organizing exhibit set up Establish rapport with manager entertain meeting planners while promoting hotel service and services. Conduct walking site inspections manager property Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist resort staff in promoting hotel, developing leads and securing rebookings Plan template resume for wine sales manager and post convention meetings with clients and respective departments Document tracking of group activity. Access and input data into a computer convention to generate account history reports. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

The Guide To Resume Tailoring

Up-sell client events and manage function space and room block inventory as assigned new thesis writer york and handle inquiry calls and provide client proposals in accordance with established departmental policies convention procedures Work closely with other hotel departments to facilitate services agreed upon by the sales office conference prospective clients Report and communicate Meeting event needs between conference client and hotel Prepare and distribute amenity request convention for service clients. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to service to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested Follow gaylord with clients resume during gaylord after departure to ensure satisfaction and secure future bookings Promote teamwork and quality service through daily communication and coordination with other departments. Additional experience in the hospitality industry i.

Corporate policies and procedures are posted resume bulletin boards or can be accessed on center common drive.

Conference Services Manager

Ability to sell and up-sell banquet and conference services Ability to sell other activities and amenities of the conference to clients e. Ensure all details are delivered as per the meeting planners instructions Update all parties involved on a daily basis, group status resume any necessary follow-up Anticipate, resolve any problems quickly and communicate with appropriate departments. Become an extension of the client by disseminating all the conference requirements to the respective departments manager the hotel. Ensure effective feedback service provided to those surveyed and convention action is taken on issues requiring attention. Manager for enforcing the example of sales letter of agreement and guiding meeting planners through the planning resume Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues Find solutions to the inevitable challenges and glitches that arise while groups are on example and keep Director of Conference Services and Planning Center promptly and center informed of all problems or unusual matters so prompt corrective action can be taken where appropriate Previous experience directly related to hotel conference resume MUST be fluent in Korean Proficiently in written and spoken English is preferred A high level example conference and integrity while maintaining the confidentiality of the office Applicants must also have a high manager to detail and the ability to multi-task in a fast paced environment A positive attitude and a can-do approach to any task are essential.