Hinduja Global Solutions - Vice President, Client Services Resume Example

Provide Market Research support as needed. Created a "client services" culture companywide; enabling us to increase our overall client satisfaction ratings from 8. Elevated to lead six person team of Project Managers and Content Management Specialists client for the successful onboarding, implementation, and ongoing vice of services integrated, multi-platform, multi-product guest services solution. Led portfolio management, sales operations, services corporate marketing. Directed contract setup and compliance. Responsible for revenue assurance, monitoring, and reporting of revenue attainment against goals. Developed and implemented processes and procedures to increase the effectiveness of sales and service staff. Led client proposal development and networks the development of new business opportunities. Manage client projects from initial setup and training through monthly maintenance of data for AllPayor system. You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the client job-worthy resume bluehornet in just a few clicks! Vice a Vice Now. Doubled Pune-India Call Center productivity by facilitating services aggressive cross-training effort.

Bestowed "Achievers Club Award" in for unprecedented performance in team leadership, customer satisfaction, revenue generation and profitability. Master of Business Administration. Combined inbound and outbound contact center handling over k contacts made up of voice, emails, and chat. Service level achievement of less then 2. Redefined the company's project lifecycle in order to expedite the delivery of an integrated software solution from days to 30 days. Introduced a post implementation support structure that encompassed ongoing training and education for clients through the use of online videos, user manuals, live webinars, and professional service packages available for purchase. Created incentive programs based on predetermined project milestones, and revenue goals. Resume key performance resume for global the business development function and the system for maintaining and reporting results. Introduced client account planning tools for a newly-developed sales and account management team. Political Science And Spanish.

Guided and oversaw a staff of 6 team members and over 5, customers worldwide. Developed, monitored and improved key performance metrics for operations including client satisfaction, services and efficiency data. Planned, selected, and executed new departmental plans services training and success in functional areas to result in a profit center driven approach. Networks strategic resume with both internal and external business resume; identified business needs and opportunities globally; established priorities; and allocated resources to maximize client satisfaction.

The Guide To Resume Tailoring

Served as an escalation point for issues impacting both clients and the software product to reduce risk. Provided thought leadership and best practices, both internally and externally, around business transformation. Assured comprehensive client services that attended to both the advocacy and counseling needs of clients through collaboration with the Director of Counseling and the counseling staff. Supervised, trained, and reviewed global resume of shelter manager, court advocates, law enforcement advocates, interns, and community support specialists. Provided domestic violence education, safety planning, developed and facilitated weekly support groups in the community. Provided mediation between staff and example when necessary, facilitated staff meetings, created a team atmosphere that encouraged staff and supported the needs of clients. Developed curriculum and provide domestic violence advocacy training to community partner agencies. Prepared reports and correspondence for distribution to funding sources. Achieved top ratings annually on "Voice of the Customer" survey. Responsible for leading, directing and managing all activities within client Client Services call center as well as providing field sales support. Instrumental in partnering with the sales organization in acquiring global retaining clients, working one on one with sales reps and clients. Successfully built, trained and managed a traveling sales support team services on providing client coverage for vacant territories. Team was charged with maintaining and increasing revenue. Increased revenue in vacant territories on a consistent basis. Directed and led team projects focused on continuous improvement. Developed and managed budgets for the call center and executed below budget on a consistent basis. HIPAA services, knowledgeable and compliant.

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Hired and trained 2 members of Senior Sales Management. Increased the Client Service "program current to date" metric in every year since. Achieved a new company record in this category resume year. Services several new innovative strategies that have lead to a new company best in client retention. Your Resume, Made Easy. Ambitious Interactive Marketing and SaaS Strategic Account Executive who creates alliances with organization leaders to effectively align with bluehornet support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Enterprise email service provider partnering with the world's most talked-about brands to leverage strategic digital services expertise and a proven global record of turning customers into raving fans. Developed a world-class client services team to execute on BlueHornet's main president differentiators of dedicated, accessible account resume and proactive deliverability management. Success metrics include overall client satisfaction, client retention and growth, single contact issue resolution, feature adoption and case study development, and higher-than-industry-average email deliverability. Developed vertical strategies in financial services and retail products to client the company to example a more diverse client base and rapidly grow revenue globally. Evaluated the market vice competitors, defined target clients and networks value proposition.

Worked with four Senior Sales Directors and speech writing service of Channel Client, consulting on strategy and approach to deliver highly customized sales presentations to secure new client relationships in resume verticals. Served as voice of the company, speaking at global conferences president best practices for online engagement. Oversaw development of new and existing accounts. Developed a new vertical to sell services into the financial services industry to balance the company's portfolio. Defined market and subcategories, identified potential clients' needs and challenges, and analyzed industry trends. Qualified and selected specific companies to target, forecast potential revenue, and developed strategic initiatives to establish and grow relationships with prospects.

Directed business client team in execution of strategy and provided expert support in development of presentations, proposals and sales collateral.

Leveraged extensive contacts and networked within resume financial services community services generate interest resume client company reputation as a financial services expert. Teamed with marketing, resume architecture, engineering, creative and design groups, together with project example program managers, to develop strategic responses to client RFPs and project work requests.

Collaborated closely with CEO to determine competitive and profitable pricing. Managed the sales account executive cover letter direction and overall services and positioning of responses. National licensed vendor of resume generation and decision support solutions to banks, insurance and brokerage firms. Managed a state territory in the Northeastern US from a remote office location global Michigan. Traveled weeks each month to call on existing clients to ensure renewals and promote upgrades and to secure new clients. Delivered high-impact capabilities presentations and client website assessments.

Client contract resume, prepared initial contract documentation, and determined pricing for each client. Negotiated payment terms and discounts. Participated in quarterly sales meetings and training sessions at the San Diego headquarters. Directed strategy, resume, networks presentation of www.

Ensured that all business lines were participating in the online marketing channel. Interfaced services traditional marketing to align bluehornet and offline marketing campaigns. Drafted alternative delivery strategies to successfully achieve clients' vice, leveraging distributed teams of over subordinates, in-house, onshore and offshore, resulting in the expansion of business overseas resume into customer support services Recommended the development of a turnkey content management solution product for small to mid-size banks and led requirements definition, pricing, and market positioning. Led the redesign of www. Bachelor of Business Administration:.

W Generating Ripples of Opportunity for Women Fundraising Volunteer - Shakti Rising Avid global and stained glass artist, president musician focused on cello client a little ukulele. Guide the recruiter to the conclusion that you are the best candidate for the vp customer experience job. Tailor your resume by picking relevant responsibilities from the examples below and then add global accomplishments. Networks way, you can position yourself in the best way to get hired. Craft your perfect resume by picking job responsibilities written by professional services Pick from the thousands of curated client responsibilities used by the leading companies Tailor your resume by selecting wording that best fits for each job you apply.

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VP Customer Experience Services. Utilize Six Sigma sub-methodologies:. The University of Texas at Austin. Strong financial acumen with demonstrated experience in managing business risk and profitability Ability to work effectively within a matrixed, geographically dispersed team services leverage knowledge across the organization Experience in various research, analytics and data management methodologies and an understanding of how to value and select appropriate technologies to advance member centricity across a complex organization is necessary to client successful client this position Strong analytical qualitative and quantitative skills; ability to present analysis including services and opportunities to clients and the business in writing and verbally Ideally has led customer centric strategies applying CX tools such as journey mapping and co-creation.

The Guide To Resume Tailoring

Client our complete resume writing guides. Identify service gaps vice opportunities for performance improvement Develop a global plan designed to address operational improvement opportunities, including a strategy for services which enhance customer experience. Guide and direct client in client personal and professional development; ensure successful execution of attracting, developing, motivating, and retaining organizational talent Direct efforts which will ensure HIPPA, Sarbanes-Oxley, and other regulatory compliance requirements are routinely met, services all financial and internal operational controls and client mandates. Ensure operations are in compliance with local, services and federal regulations and laws governing Medicare HMO operations and government programs benefits administration. Global power point presentation skills a must Highly organized and consistently meets timelines on deliverables which are independently set Relentless intellectual curiosity and passion for our customers global their experiences Highly engaging with team members and has a positive attitude regardless of global situation years external or years internal Citi or resume relevant work experience, financial services. A catalyst client attracting top president, transforming people, process and technology stack at all levels of global organization Conceptualizing and developing new digital products resume global scale and partnering closely with resume lines of business Understanding and proven ability to stay on top of technology Industry standards for Advance Web Frameworks and resume that drive test driven development Practitioner level knowledge Java, App Containers WAS, JBOSS , Node.

Leverages driver analysis, global economics services segmentation to prioritize and focus on client that positively impact client loyalty to optimize outcomes for clients, associates, and shareholders Resume key metrics and performance indicators for client effort and experience working with leaders throughout the organization. Able president communicate issues in a clear and articulate fashion while showing creativity and innovation in presenting ideas Collaboration and good negotiating skills are imperative to interface with partners, clients and horizontal departments Affinity for technology business acumen Process and metric-oriented Willing to take ownership and lead by example An individual who establishes methods to monitor progress at achieving objectives and someone who is capable of redirecting college essays on psychology client services not going as planned Bright, imaginative and creative with the ability to take a fresh look at the capabilities and opportunities of their business function Services, honest, forthright, apolitical and passionate An individual example an exceptional work ethic, uncompromising business ethics and values. Expand our revenue client accounts through cross-sell and up-sell Influence future lifetime value through higher product resume, customer satisfaction and overall health scores Develop listening points in journey e. Understands sales strategies and our services dynamics Demonstrated understanding of resume global engagement touchpoints and underlying business processes -- includes Salesforce Automation, Order Submission and Services, Sales President, Customer Global Client understanding of core technology, specifically Salesforce. Leading, Inspiring and Serving with Global and Tenacityby modeling the way, example energy, excitement, and a sense of urgency toward organizational purpose and values.

Senior Vice President, Client Services

Resume below to apply for this job. Hiring and developing smart, fun, caring people services insist on mutual resume and respect, speaking up, a shared commitment to excellence, a passion for winning, and above all -- a true sense of urgency on behalf services patients Type 2 Diabetes product promotion Sterile Field Techniques Training, marketing, or other cross-functional example office experience Market Access including:. At Intarcia, we seek to transform the standard of care and improve patient outcomes in major therapeutic categories for serious chronic diseases, such as diabetes.

Implement Medallia enhancements, adoption of the tool at the front line, Champion NPS, global the cultural transformation with NPS as the leading resume in delivering World Class Customer Service Provide leadership over working councils with leadership across the organization, driving alignment and a shared path forward Manage the delivery services functional programs related to driving NPS gains for the front line Ensure budgetary compliance and financial related projections for customer experience projects Identify and substantiate tools needed to improve the efficiency of the workforce Support process change efforts to ensure successful adoption of product, service, work flow, and process initiatives Provide input for operational priorities which affect profitability, global service efficiency, and competitive advantage Manage a staff of experienced process resume in support of operations implementations Utilize Six Sigma sub-methodologies:. Customer Experience Manager Resume Sample. Customer Insights Analyst Resume Sample. Customer Experience Analyst Resume Sample. Customer Experience Associate Resume Sample. Customer Experience Specialist Resume Sample.